Jasia Spencer
Spring
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
10
10
years of professional experience
Work History
Patient Benefits Specialist
Cancer Treatment Center Of America
10.2021 - 01.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Investigated insurance claims denials and appeals.
- Managed patient registration process, confirming data accuracy and completeness.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Created patient education programs to improve understanding of benefits packages and increase utilization.
- Enhanced patient experience, guiding them through complex insurance policies and procedures.
- Expedited benefit delivery by establishing working relationships with benefit providers.
Human Resources Administrator
J&J Freight Services
02.2020 - 09.2022
- Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
- Handled on-boarding process for newly hired employees, which included I-9 verification, background checks, benefit orientation, and training expectations.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Prepared new hire letters, employee contracts, and corporate policies
- Updated HR database with new employee information, changes in benefits, and other details
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Recruited talented, diverse and qualified candidates for employment.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
Benefits Representative
Charter Communications
08.2018 - 01.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Built relationships with vendors to foster quality service delivery
- Developed comprehensive benefits packages to improve employee satisfaction and retention.
HR Benefits Coordinator
Graybar Electric Company, Inc
09.2016 - 08.2018
- Keep track of new hires and ensure they receive enrollment packets.
- Enroll and terminate employees on multiple insurance websites as well as in our system.
- Provide support and guidance to our employees and managers regarding coverage, eligibility, and resources.
- Organize and manage our Open Enrollment period.
- Be involved in any changes to our benefits and provide clear explanations to employees.
- Administer our Benefits and Welfare program.
- Assist HR Managers with special projects as assigned.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
Insurance Support Representative
Enterprise Rental Car
11.2013 - 01.2016
- Work from home) Provides high quality, personalized customer service while working with insurance companies, body shops and rental locations
- Answers incoming calls, provides information, books reservations and resolves customer concerns
- Completes assigned workload daily with highest quality results and in accordance to defined quality and productivity standards
- Approve and reject invoices.
Education
Bachelor of Science - Human Resource Management
Lindenwood University
05.2018
High School Diploma -
Clyde C Miller Career Academy
05.2009
Skills
- Verbal and written communication
- Job Description Development
- Talent Recruitment
- Attention to Detail
- Benefits Administration
Additional Information - Relocation
Anywhere
Timeline
Patient Benefits Specialist
Cancer Treatment Center Of America
10.2021 - 01.2024
Human Resources Administrator
J&J Freight Services
02.2020 - 09.2022
Benefits Representative
Charter Communications
08.2018 - 01.2020
HR Benefits Coordinator
Graybar Electric Company, Inc
09.2016 - 08.2018
Insurance Support Representative
Enterprise Rental Car
11.2013 - 01.2016
Bachelor of Science - Human Resource Management
Lindenwood University
High School Diploma -
Clyde C Miller Career Academy
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