Jasia Spencer
St Louis,MO
Summary
Experienced human resource professional with a proven ability to enhance operational efficiency and resolve complex issues. Skilled in building strong connections with influential stakeholders, clients, and colleagues to drive organizational objectives. Equipped with comprehensive training and practical expertise, ready to embrace new professional opportunities and contribute to the success of a dynamic company.
Overview
11
11
years of professional experience
Work History
Benefits Intake Coordinator(contractor)
Evolent Health
06.2024 - Current
- Supported office staff and operational requirements with administrative tasks.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Performed comprehensive evaluations and filed associated documentation.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
Human Resources Generalist
Cancer Treatment Center Of America
10.2022 - 01.2024
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions.
- Ensured superior employee assistance by promptly addressing concerns and answering questions.
- Reviewed and resolved issues related to insurance claim denials.
- Administered employee onboarding process, validating data integrity.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Designed educational initiatives to boost awareness and usage of benefit options.
- Expedited benefit delivery by establishing working relationships with benefit providers.
Human Resources Administrator
J&J Freight Services
04.2019 - 11.2022
- Efficiently organized and facilitated the execution of training programs.
- Oversaw on-boarding activities for newly hired staff such as I-9 verification, background screening, benefits introduction, and outlining training expectations.
- Solved personnel conflicts related to HR clarifications and submissions.
- Facilitated both entry and exit interview processes.
- Updated HR database with new employee information, changes in benefits, and other details.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Benefits Representative
Charter Communications
12.2017 - 01.2019
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Built relationships with vendors to foster quality service delivery.
- Developed comprehensive benefits packages to improve employee satisfaction and retention.
HR Benefits Coordinator
Graybar Electric Company, Inc
09.2016 - 08.2017
- Tracked new employees and provided enrollment materials.
- Managed enrollment and termination processes on various insurance platforms.
- Deliver support to staff regarding their questions on coverage details, eligibility status, and accessible resources.
- Planned and supervised Open Enrollment period.
- Coordinated benefit modifications, ensuring clear employee understanding.
- Oversaw development and implementation of Benefits and Welfare initiatives.
- Supported HR Manager with designated special projects.
Insurance Support Representative
Enterprise Rental Car
11.2013 - 01.2016
- Delivered exceptional customer service collaborating with insurance companies, body shops, and rental locations.
- Provided detailed information and booked reservations promptly.
- Achieved exceptional quality in daily assignments consistently.
- Enhanced productivity standards.
- Handled approval and rejection of invoices.
Education
Bachelor of Science - Human Resource Management
Lindenwood University
Saint CharlesHigh School Diploma -
Clyde C Miller Career Academy
Saint Louis, MOSkills
- People-oriented
- Open Enrollment
- Policies implementations
- I9 Documentation
- Project Planning Teamwork and Collaboration
- Payroll and benefits administration Problem-Solving
- Recruiting
- EEO
- Employee Orientation
- Workday
- Human Resources Management
- Performance Management
- Office Management
- Presentation Skills
- Project Management
- Talent Acquisition
- Change Management
- Excellent Communication
- Data Entry
- Google Workspace
Additional Information
- Willing to relocate: Anywhere
Timeline
Benefits Intake Coordinator(contractor)
Evolent Health
06.2024 - Current
Human Resources Generalist
Cancer Treatment Center Of America
10.2022 - 01.2024
Human Resources Administrator
J&J Freight Services
04.2019 - 11.2022
Benefits Representative
Charter Communications
12.2017 - 01.2019
HR Benefits Coordinator
Graybar Electric Company, Inc
09.2016 - 08.2017
Insurance Support Representative
Enterprise Rental Car
11.2013 - 01.2016
Bachelor of Science - Human Resource Management
Lindenwood University
High School Diploma -
Clyde C Miller Career Academy
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