Summary
Overview
Work History
Education
Skills
Timeline
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Jasinda Ray-Pathammavong

Philadelphia

Summary

Customer service and operations professional with 5+ years of experience in hospitality, management, and client relations. Skilled in leading high-performing teams, resolving customer issues with professionalism, and optimizing processes for efficiency. Proven track record of driving revenue growth, delivering excellent service, and building strong client relationships. Currently pursuing an Associate of Arts in Business to strengthen expertise in leadership, management, and marketing.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Philly Team Auto Glass
Philadelphia, PA
01.2024 - 01.2026
  • Lead and train a team of representatives to deliver high-quality service.
  • Resolve escalated issues with empathy and professionalism, maintaining customer satisfaction.
  • Implement service policies and monitor performance to improve operations.
  • Recognized for adaptability, conflict resolution, and leadership.

Hospitality & Guest Relations Specialist

Roar Philly
Philadelphia, PA
07.2023 - 08.2025
  • Delivered personalized hospitality and guest services in a high-volume environment.
  • Managed reservations, guest lists, and service requests while ensuring positive experiences.
  • Collaborated with management to execute promotions and special events.
  • Maintained a professional and welcoming atmosphere for diverse clientele.

General Manager

Auto Glass Now
Maple Shade, NJ
03.2023 - 12.2023
  • Supervised daily operations, including scheduling, staff development, and performance reviews.
  • Maintained quality standards and customer safety while meeting productivity goals.
  • Handled client inquiries, estimates, and appointments with accuracy and efficiency.
  • Strengthened team accountability through coaching and leadership.

Customer Service Representative

Philly Team Auto Glass
Philadelphia, PA
07.2020 - 01.2023
  • Handled high volumes of customer inquiries via phone, email, and in-person interactions.
  • Processed insurance claims accurately and ensured timely service.
  • Coordinated with technicians to provide safe and effective installations.
  • Recognized for clear communication and problem-solving skills.

Education

Associate of Arts - Business (General)

Community College of Philadelphia
Philadelphia, PA
05-2026

High School Diploma - undefined

Academy at Palumbo
01-2019

Skills

  • Customer Service & Client Relations
  • Leadership & Staff Training
  • Conflict Resolution & Problem Solving
  • Hospitality & Guest Relations
  • Sales & Revenue Growth
  • Process Improvement
  • Time Management & Adaptability

Timeline

Customer Service Manager

Philly Team Auto Glass
01.2024 - 01.2026

Hospitality & Guest Relations Specialist

Roar Philly
07.2023 - 08.2025

General Manager

Auto Glass Now
03.2023 - 12.2023

Customer Service Representative

Philly Team Auto Glass
07.2020 - 01.2023

High School Diploma - undefined

Academy at Palumbo

Associate of Arts - Business (General)

Community College of Philadelphia