Dedicated front desk agent with strong customer service and conflict resolution skills. Proven ability to manage reservations accurately while ensuring guest satisfaction. Making an environment feel welcoming and warm.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hampton Inn Suites
Farmington, New Mexico
12.2024 - 01.2026
Welcomed guests with a friendly smile upon arrival. and assisted with the check-in process.
Responded promptly to incoming phone calls from guests. and responded quickly to guest questions.
Handled guest complaints calmly and professionally to support satisfaction.
Front Desk Agent
Holiday Inn
Santa Rosa, New Mexico
06.2023 - 11.2024
Greeted guests courteously and supported check-in process.
Answered phone calls and resolved guest questions quickly.
Managed reservations through hotel software with accuracy.
Kept front desk area clean, organized, and ready for guests.