Summary
Overview
Work History
Education
Skills
Timeline
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Jasleen Dhiman

Jasleen Dhiman

Auburn,MA

Summary

Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

11
11
years of professional experience

Work History

Operations Manager (L6)

Amazon
08.2024 - Current
  • Focused on overseeing and Lead end-to-end operations of the ship dock area, managing a team of 3 direct and 53 indirect reports to process 150,000+ customer shipments per shift.
  • Optimize labor planning & performance across 100K sq. ft. of dock operations space with a $540K annual labor budget.
  • Drive performance improvements with a focus on First Pass Yield (FPY) increases, achieving 15-20% efficiency gains in productivity.
  • Ensure on-time delivery performance and uphold critical Prime delivery Service Level Agreements (SLAs), directly impacting 100,000+ customers.
  • Spearhead team development efforts, including hiring, promotions, and performance improvement initiatives.
  • Lead strategic peak season planning, managing a 40% volume increase during peak periods.

Operations Manager (L6)

Amazon
05.2023 - 08.2024
  • Extensively involved in 1st AMXL FC launch in Canada and stabilizing startup through effective operational planning, setting up outbound operations, developing and conducting safety training programs for AM, PA and associates.
  • Gained extensive working knowledge of 5S, Waste identification and reductions, root cause analysis and continuous improvement.
  • Made recommendations for process improvements in operational procedures by focusing safety as a highest priority, productivity standards, staff planning and allocation, working conditions and use of equipment in order to increase efficiency of department.
  • As Safety POC, implemented various safety initiatives including area organization, WW Huddles, instaclean, audits and safety recognition program for associates to form a positive safety culture at the site.
  • As OB OM, insisted on high operational standards for quality and DEA metrics. First Benchmarking audit for OB at 80% with OB being ranked best department at the site.
  • Site is consistently being ranked #1 across the AMXL network in terms of OB quality and DEA since launch that demonstrates customer obsession.

Operations Manager (L6)

Amazon
10.2022 - 04.2023
  • Made recommendations for process improvements in operational procedures by focusing safety as a highest priority, productivity standards, staff planning and allocation, working conditions and use of equipment in order to increase efficiency of department.
  • Focusing on Amazon leadership principles by earning trust of internal and external stake holders to drive meaningful change and achieve operational excellence and best in class service for customers.
  • Few key achievements are below: Safety POC: Partnered with Safety POC to implement safety initiatives including BMA (Body Mechanics assessment) and safety reporting mechanism at site resulting in 41% reduction in first-aid injuries during peak 2022.
  • Site ranked #1 in the West-Can region in safety metrics.
  • Led successful sorts during peak thereby achieving highest sortable & cross-dock volume of 177K in a day.

Area Manager (L5)

Amazon
10.2021 - 09.2022
  • Dock AM (Peak 2021)-Actively monitored Outbound and assessed the requirement of ordering ADHOCS and trailer cancellations in order to meet customer obsession, prevent the risk of rollover and DEA misses.
  • Trained ship clerks on standard work for outbound during the peak by educating them about necessary systems and daily completion of NASC ACES quality audits.
  • Safety POC for BH team: Partnered with Safety POC OM to ensure the standards are met in BH team as well as entire site by monitoring See Safety audits, Working Well Huddles and labor rotation.
  • Developed a direct report for promotion from L3 to L4 AM role through mentorship & assignment of projects (first PA to AM role promotion at the site).
  • 2022-BH proxy Quality POC: Site ranked No.7 in entire network with significant improvement on Missort DPMO (47.15%), PSR (5.04%). Attributed to DEA reduction of 66% for YYC5 (21 BPS in Wk-1 to 7 BPS in Wk-13).
  • 2022- BH Proxy Continuous Improvement POC: Implemented Gemba boards to monitor sortation KPIs.

Area Manager (L4)

Amazon
01.2021 - 09.2021
  • Excelled at Amazon Leadership Principles of Ownership, Bias for action and earning trust of various stakeholders in order to drive meaningful change and achieve best in class service for customers.
  • Played a key part in improving YYC5’s SLI by 13% via identifying a safety gap and importing the Digital Safety Circles solution from the FC’s.
  • Standardized safety training and yard audits contributing to the YYC5 team winning the Q2 yard safety award.
  • Supported site’s Safety team as an Interim Safety Specialist for one month.
  • Identified & closed safety related gaps by implementation of standardized micro-stretches across all sorts.
  • Onboarded 8 new hire associates by delivering safety orientation in this interim role.
  • Received over 10 accolades from associates in June 2020- highest My-Voice comments received in a single month.
  • Acted as a trusted resource and integral to the team’s efforts to train STA leaders for setting them up for successful and safe operations.

FC Associate 1

Amazon
09.2020 - 12.2020
  • Part of the team that prepared Amazon customer orders.
  • Responsible for receiving and stowing inventory, picking, and packing orders.

Customer Representative

Scotiabank
01.2017 - 07.2018
  • Met customers’ day to day transactional needs such as deposits, withdrawals, cheques, foreign exchange transactions and bill payments.
  • Resolved customer service and maintenance related inquiries and directed sales opportunities to financial advisors.
  • Maintained day end cash balancing record with over 98% rate of accuracy.
  • Exceeded annual sales and service goals by 50% by the end of the 1st year.

Petroleum Engineering Intern-Oil Sands Resource Development

Nexen Energy ULC. (now CNOOC International)
05.2014 - 08.2015
  • Simulated reservoir models using CMG STARS, a 47-SAGD-well-pair model with an estimated production capacity of 37000 bbl/day for 10 years of forecast to better understand the impact of geological and operational uncertainty.
  • Reduced simulation run time by 40% in CMG STARS by numerically tuning reservoir simulation parameters and extracting 3D sub-models based on SAGD performance index.
  • Presented ranking algorithms to Development Excellence team and documented the procedure for inclusion in geo-modeling best practices workflow of the department.
  • Attended Nexen’s Oil Sands 101, SAGD 201 and Geomechanics 101 course to gain better understanding of the oil sands in Alberta.

Education

Master of Engineering - Chemical Engineering

University of Calgary
Canada
12-2019

Bachelor of Science - Chemical Engineering

University of Calgary
Canada
04-2016

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Planning and implementation
  • MS office

Timeline

Operations Manager (L6)

Amazon
08.2024 - Current

Operations Manager (L6)

Amazon
05.2023 - 08.2024

Operations Manager (L6)

Amazon
10.2022 - 04.2023

Area Manager (L5)

Amazon
10.2021 - 09.2022

Area Manager (L4)

Amazon
01.2021 - 09.2021

FC Associate 1

Amazon
09.2020 - 12.2020

Customer Representative

Scotiabank
01.2017 - 07.2018

Petroleum Engineering Intern-Oil Sands Resource Development

Nexen Energy ULC. (now CNOOC International)
05.2014 - 08.2015

Master of Engineering - Chemical Engineering

University of Calgary

Bachelor of Science - Chemical Engineering

University of Calgary

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