Avisha Sapra
Surrey
Summary
Strategic people-first operations leader with proven success driving performance, solving complex problems, and executing with strong bias for action. Trusted for building high-performing teams, optimizing operations, and delivering sustained, measurable business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager; L6
Amazon
03.2025 - Current
- Site DEI and Engage POC for two PEAK periods (2024-2025), launching and onboarding affinity POCs and facilitating 30+ events annually.
- Assumed role of incident commander for YVR2 nights, consistently managing site-wide issues with strong judgment and calm execution.
- As a proxy for SOM for nights; implemented safety initiatives and accountability measures, resulting in a significant reduction in injury trend from April to November for NS.
- Oversaw peak operational readiness and strategic planning forecasts for high-volume events, achieving departmental objectives over two consecutive peak periods.
L5 Area Manager
Amazon
01.2022 - 02.2025
- Acted as a proxy OM for the shift, ensuring seamless operations by proactively addressing challenges, supporting team development, and maintaining a high-performance culture.
- Implemented process improvements that enhanced productivity and reduced operational costs for the department.
- Guided new managers in implementing best practices for team leadership, focusing on performance optimization strategies.
L4 Area Manager
Amazon
01.2021 - 12.2021
- Oversaw daily operations, ensuring adherence to company policies and compliance with safety regulations to drive productivity and quality.
- Streamlined management of sidelined shipments to elevate site's POPS DPMO rating from 10th to 3rd position within TSSL network.
- Coordinated training and development initiatives for area manager onboarding and tier 3 to tier 4 promotion.
- Developed and implemented mentorship initiatives pairing Tier 3 staff with senior leaders to foster career development.
Team Leader
Oxfam
Vancouver, Canada
10.2019 - 08.2020
- Training potential candidates
- Skill training and coaching existing staff
- Submitting progress report to campaign manager and facilitating dismissal of underperforming candidates
- Responsible for health and safety of the team
- Driving volume and quality targets
Fundraiser
Oxfam
Vancouver, Canada
07.2018 - 02.2019
- Building relationships and getting quality donors for the organization
- Consistently achieving and exceeding daily targets
- Contributing to an empowering and inclusive work environment
Education
Masters - Leadership
Trinity Western University
Langley, BC12.2019
Bachelors - Dental Surgery
Pandit B.D Sharma University of Health Sciences
India01.2017
Skills
- Leadership
- Communication
- Critical thinking
- Collaboration
- Decision-making
- Problem-solving
Accomplishments
- Earned the "YVR2 Cultural Catalyst” Award in 2025 for strengthening team engagement and site culture through high-impact initiatives.
- Saved the site approximately $150K per year by building a pallet reuse loop between the Inbound and Outbound departments.
Certification
- Six Sigma (Yellow Belt)
- Employee Relations Training
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Timeline
Operations Manager; L6
Amazon
03.2025 - Current
L5 Area Manager
Amazon
01.2022 - 02.2025
L4 Area Manager
Amazon
01.2021 - 12.2021
Team Leader
Oxfam
10.2019 - 08.2020
Fundraiser
Oxfam
07.2018 - 02.2019
Bachelors - Dental Surgery
Pandit B.D Sharma University of Health Sciences
Masters - Leadership
Trinity Western University