Melissa Martinez
Olympia
Summary
Operations leader with a strong record of improving performance, reducing costs, and enhancing safety across large-scale fulfillment operations through data-driven decisions and associate engagement. Skilled at leading cross-functional teams, developing leaders, and launching network-wide process and planning initiatives that streamline operations and boost productivity. Resourceful, decisive manager with industry insight into trends and growth opportunities, adept at delivering measurable results and supporting business expansion.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager (L6)
Amazon
Lacey
01.2023 - Current
- Improved FHN CPLH from 30.1 to 33.9 (+12.6%) by coaching Area Managers to identify cost-saving opportunities and optimize labor performance.
- Launched structured Associate Roundtables, increasing engagement and transparency; drove a 30% improvement in SLI, SBI, and LOI scores across all Area Managers.
- Developed and implemented OM/AM Safety Scorecards, strengthening leadership accountability and improving proactive safety behaviors and compliance.
- Redesigned the IB Dock Clerk WASH process, improving freight organization, prioritization, and consistency across shifts while enhancing associate experience.
- Led rollout of the ACE Wall Builder Program, standardizing quality expectations and recognizing top-performing associates across all shifts.
- Piloted and scaled the '7th Inning Stretch' initiative, improving associate morale during peak operational periods.
- Increased Adapt delivery rate to 46%, reducing dwell time and improving responsiveness to associate feedback.
- Implemented TDR Checklists across inbound and outbound operations, reducing shift variability and improving executional consistency.
- Key Projects & Strategic Initiatives
- PRIME Week Planning & Execution: Leading end-to-end engagement strategy, including budget, logistics, and leadership involvement to drive morale during peak volume.
- Summer of Safety Campaign: Driving site-wide safety initiative focused on heat illness prevention, hydration, and associate awareness during high-risk periods.
- Weekly Safety Series Communications: Established ongoing safety communication channel tied to real-time risks, increasing awareness and reinforcing safe behaviors.
- Operational Variance & Safety Risk (OVSR): Partnering cross-functionally to identify and mitigate operational safety risks, with plans to scale across the USNS region.
Area Manager (L5)
Amazon
Henderson
01.2022 - 01.2023
- Standardized escalation matrix across shifts, reducing support role hours by 80 hours per day.
- Developed IB Dock training adopted across the IXD network to improve quality consistency.
- Launched transshipment & reconcile training, reducing UCO defects by 10%.
- Improved receive accuracy from 77% to 98% within two months through audit implementation and process improvements.
- Reduced PID DPMO by 66% (30K → 10K), improving sorter health and overall operational flow.
- Led Tote Merge pilot projected to reduce underutilized totes by 30%, improving trailer utilization and cost efficiency.
- Delivered career development programs resulting in 5 Tier 3 promotions.
Additional Leadership Impact
Amazon
01.2019 - 01.2021
- Reduced Double Receive defects by 50% across four shifts.
- Standardized problem solve training across the IXD network in partnership with Regional ACES.
- Reduced dwelling inventory from 75K to 15K units through process improvements and workforce training.
- Improved pallet receive accuracy, reducing daily failures to weekly occurrences.
- Supported launch of first IXD in Las Vegas as Quality SME, achieving top-tier DPMO performance across the network.
Area Manager (L5)
Amazon
Lacey
01.2023
- Reduced UCO defects by 13% by analyzing quality data and developing targeted performance improvement plans.
- Mentored 10+ Area Managers, accelerating leadership readiness and performance.
- Partnered with ACES to enhance Problem Solve training materials, improving ISS and Receive Prep processes.
- Established standardized workflows across shifts, improving consistency and handoff execution.
Education
Political Science
Southern New Hampshire University
Hooksett, NH 05.2020 - 05.2023
Skills
- Operations Leadership
- Process Optimization
- Cost Reduction
- Safety & Compliance
- Data Analytics
- Program Management
- Stakeholder Management
- Team Development
- Process improvement
- Data analysis
- Quality assurance
- Team collaboration
- Performance metrics
- Effective communication
- Strategic planning
- Leadership development
- Management
Core Expertise
- Operations Leadership
- Process Optimization
- Cost Reduction
- Safety & Compliance
- Data Analytics (QuickSight, Excel)
- Program Management
- Stakeholder Management
- Team Development
Activities
Taekwondo Instructor (10+ years) – Tournament Management & Production
Timeline
Operations Manager (L6)
Amazon
01.2023 - Current
Area Manager (L5)
Amazon
01.2023
Area Manager (L5)
Amazon
01.2022 - 01.2023
Political Science
Southern New Hampshire University
05.2020 - 05.2023
Additional Leadership Impact
Amazon
01.2019 - 01.2021