Josh Gurian
East Brunswick
Summary
Results-driven Operations Manager with seven years of Amazon experience, progressing from part-time Associate to L7 role overseeing overnight operations at EWR5. Leads over 1,200 employees across Sort, Cross Dock, and Outbound operations, delivering high-performance results in complex environments. Excels in data-driven execution and cross-functional collaboration.
Overview
16
16
years of professional experience
Work History
Operations Manager (L6)
Amazon
East Brunswick
09.2023 - Current
- Managed overnight shifts in L7 stretch capacity at a legacy, high-complexity site, overseeing multiple Operations Managers, Area Managers, 15+ T3 leaders, and 250–350 associates per shift to ensure operational efficiency
- Executed end-to-end operations across DDU, AMZL, and Cross Dock, coordinating dispatch to streamline processes and enhance service delivery
- Provided Senior Operations coverage during staffing shortages at a dual L7 site.
- Developed and launched new Morning Shift for PEAK 2025 to process 50K+ packages with minimal leadership coverage, partnering with PXT and Learning to hire and onboard 400+ associates before Peak
- Delivered network-leading Peak performance, with EWR5 finishing 1st place network-wide in the Iron Smile contest
- Legacy, high-complexity Sort Center operating as both Middle Mile and DDU hub, processing some of the highest DDU volumes in the network alongside AMZL and Cross Dock operations.
- In 2025, delivered five direct promotions (including two L5->L6), significantly exceeding historical performance while strengthening bench depth rather than creating gaps.
- Delivered five direct promotions in 2025, significantly enhancing bench depth.
Area Manager (L5)
Amazon
12.2021 - 09.2023
- Increased Auto Sort throughput by 44% through partnership with RME and Data Engineering
- Reduced DEA from 86 bps to <20 bps through implementation of standardized audits and CPT chase programs, enhancing operational efficiency
- Mentored T3 leaders to promotion, contributing to leadership development and achieving Exceeds High Bar rating
- Authored Inbound Flow and Training Guides, facilitating region-wide adoption and improving onboarding process
Area Manager (L4)
Amazon
08.2020 - 12.2021
- Achieved $250K in annual labor savings through strategic workforce management
- Improved throughput by 15% and reduced damage rate by 22% through Lean redesign
- Established safety protocols that reduced workplace accidents
Manager
Maaco Auto Body
East Brunswick
01.2010 - 09.2015
- Oversaw daily operations, ensuring adherence to efficiency and quality standards.
- Streamlined scheduling processes to enhance resource allocation and better meet customer demands.
- Negotiated vendor contracts to secure favorable terms and improve cost efficiency.
- Analyzed operational processes to identify improvement opportunities and enhance efficiency.
- Collaborated with suppliers to guarantee timely delivery of materials and components.
- Enforced customer service standards while effectively resolving issues to ensure consistent quality service.
- Provided leadership during organizational changes and crisis situations.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJAssociate of Arts - Cum Laude
Ocean County College
Toms River, NJSkills
- Operations management
- Program management
- Process optimization
- Metrics analysis
- KPI analysis
- Data analysis
- Workflow optimization
- Lean methodology
- Systems implementation
- Strategic planning
- Cross-functional collaboration
- Team leadership
- Performance management
- Coaching and mentoring
- Strategic partnerships
Leadership Recognition
- Exceeds High Bar Performer (2020–2025)
- L7 POD Nominee
- Iron Smile Contest – Network 1st Place (Peak 2025)
- PAL Award – Network Quality & DEA Improvement
Core Leadership Capabilities
- Senior Operations Leadership
- Multi-OM / Multi-Shift Scope
- Process Redesign & Defect Elimination
- Talent Development & Succession Planning
- Cost, Quality, and Safety Optimization
- Peak & Capacity Planning
- Cross-Functional Leadership (RME, PXT, Safety, Learning)
Timeline
Operations Manager (L6)
Amazon
09.2023 - Current
Area Manager (L5)
Amazon
12.2021 - 09.2023
Area Manager (L4)
Amazon
08.2020 - 12.2021
Manager
Maaco Auto Body
01.2010 - 09.2015
Bachelor of Arts - Psychology
Kean University
Associate of Arts - Cum Laude
Ocean County College