Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaslene Martinez

Howard Beach

Summary

Professional with extensive experience in customer service and point of sale operations, adept at fostering positive relationships through effective communication. Demonstrated ability to assist customers with product selection, ordering, and technical support while maintaining an organized checkout area. Proven skills in cash handling and inventory management, ensuring compliance with company security procedures. Recognized for balancing daily transactions accurately and providing timely resolutions to customer inquiries.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Salvation Army ARC
Brooklyn
01.2025 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.

Cashier

Keyfood Marketplace
Brooklyn, New York
06.2024 - 09.2024
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Maintenance

Summer Youth Employment Program
Brooklyn
06.2023 - 09.2023
  • Maintain park grounds by mowing, cleaning, and landscaping.
  • Clean and restock restrooms and facilities.
  • Assist and guide park visitors.
  • Enforce park rules and ensure safety.
  • Report hazards and perform minor repairs.
  • Help with events, setup, and cleanup.

Education

High School Diploma -

Construction Trades Engineering And Architecture
Brooklyn, New York
06-2026

Skills

  • Customer service
  • Point of sale operation
  • Inventory management
  • Cash handling
  • Effective communication
  • Team collaboration
  • Time management
  • Conflict resolution
  • Customer relations
  • Cultural awareness

Timeline

Customer Service Representative

Salvation Army ARC
01.2025 - Current

Cashier

Keyfood Marketplace
06.2024 - 09.2024

Maintenance

Summer Youth Employment Program
06.2023 - 09.2023

High School Diploma -

Construction Trades Engineering And Architecture
Jaslene Martinez