Jaslyn Collins

Hickory

Summary

Lead Customer Service Associate with hands-on experience improving floor operations and reducing guest complaints through targeted training and feedback analysis. Trains front-of-house staff in service standards while managing reservations, seating flow, and end-of-shift reporting to keep shifts running smoothly. Aims to expand operational support in a managerial or training-focused role to improve guest satisfaction and team performance.

Overview

years of professional experience

Certification

Work History

Lead Customer Service Associate / Service Trainer

Bloomin' Brands (Bonefish Grill)

Concord, North Carolina

01.2025 - Current

Executed efficient service delivery in high-pressure environments, ensuring precision and accuracy.
Addressed and resolved concerns with efficiency and professionalism.
Collected guest feedback and compiled weekly reports for managers, highlighting repeat service issues for correction.
Trained servers on Bonefish Grill service standards using role-play sessions, reducing guest complaints during shifts.

Customer Service / Operations Support

Texas Roadhouse

01.2022 - 01.2025

Managed reservations, waitlists, and guest seating logistics to optimize dining efficiency.
Resolved customer concerns with professionalism and tact, ensuring positive experiences.
Answered multiline phone system to book large-party reservations, improving floor readiness before service.
Compiled end-of-shift sales reports and submitted cash summaries to management for daily financial tracking.

Education

High School Diploma -

Acellus Academy

Kansas City, MO

06.2025

Skills

Administrative Support
Payment Processing
Conflict Resolution
Effective Communication
Scheduling and Coordination
Multiline Phones
Adaptability

Time and Stress Management
Team Collaboration
Critical Thinking
Customer Relationship Management
Problem Solving
Flexibility
Interpersonal Skills