Christopher Hugley Jr
Plantation,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Lead Customer Service Associate
Planet Fitness Gym
Plantation, FL
08.2022 - Current
- .Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Engaged clients in person and over phone to answer questions and address complaints.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
Customer Service Associate
Primark Stores
Sunrise, FL
02.2019 - 03.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Completed physical inventory counts each month.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Maintained effective team member communication.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL06.2024
High School Diploma -
Plantation High School
Plantation, FL06.2018
Skills
- Call Management
- Administrative Support
- Customer Correspondence
- Upbeat and Positive Personality
- Resolving Customer Issues
- Calm and Professional Under Pressure
- Team Player
- Positive Attitude and Energetic
- Greet Guests
- Appointment Booking
- Administrative and Clerical Support
Timeline
Lead Customer Service Associate
Planet Fitness Gym
08.2022 - Current
Customer Service Associate
Primark Stores
02.2019 - 03.2021
Associate of Arts -
Broward College
High School Diploma -
Plantation High School
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