Jaslyn Stephanie Sosa Orellana

• Support daily administrative operations, helping maintain organized business records and customer information.
• Assist with customer estimates, scheduling, and follow-up communications to support business operations.
• Organize invoices, customer records, and business information for efficient access and tracking.
• Manage social media and online marketing efforts to promote services and strengthen customer engagement.

• Resolved customer issues and complaints, contributing to improved satisfaction rates.
• Managed customer inquiries via phone, delivering prompt and helpful responses to enhance customer experience.
• Effectively resolved customer issues and complaints to enhance satisfaction.
• Processed transactions and operated cash register with accuracy to ensure smooth customer interactions.

• Trained a dozen new employees on procedures, expectations, and workplace policies to ensure smooth onboarding.
• Managed multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment.
• Managed multiple priorities efficiently while maintaining accuracy and attention to detail.
• Addressed guest inquiries, concerns, and requests with professionalism to enhance customer satisfaction.

• Achieved monthly sales targets through effective upselling and cross-selling techniques.
• Guided customers in product selection, delivering tailored and knowledgeable service to enhance shopping experience.
• Ensured store appearance met standards, creating a clean and organized environment for customer engagement.
• Executed sales transactions with precision and speed using point-of-sale systems, contributing to overall customer satisfaction.

Intend to transfer to George Mason University to pursue a B.S. in Business Administration.