Jaslyne Edouaiis
Winter Haven,VA
Summary
Dynamic HR and customer service professional with proven expertise in HR operations and customer support, honed at Amazon and Publix. Excelled in optimizing HR processes and enhancing customer service delivery through critical thinking and Microsoft proficiency. Achieved streamlined recruitment and training, contributing to organizational growth. Skilled in conflict resolution and policy enforcement, demonstrating a balance of hard and soft skills.
Overview
6
6
years of professional experience
Work History
HR Representative
Amazon
Florida
12.2021 - 06.2024
- Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Collaborated with local, state and federal agencies to secure hiring and training assistance.
- Streamlined recruitment processes for faster candidate selection and onboarding.
Customer Service Representative
Publix
Florida
05.2018 - 10.2020
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services.
- Trained new Customer Service Representatives on company policies, procedures.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained up-to-date knowledge of product and service changes.
Education
Associates - Business Management
Polk State College
Florida Diploma -
Bibleway Royal Christian Academy
Florida 2018
Skills
- HR policies and procedures
- Onboarding process
- Policy enforcement
- Customer support
- Microsoft
- Critical thinking
- Problem resolution
- Conflict resolution
- POS systems expert
- Key holder experience
Languages
French
Native or Bilingual
Timeline
HR Representative
Amazon
12.2021 - 06.2024
Customer Service Representative
Publix
05.2018 - 10.2020
Associates - Business Management
Polk State College
Diploma -
Bibleway Royal Christian Academy