Jaslynn Pula
Spanaway,WA
Summary
Motivated and service-oriented college student pursuing a B.A. in Psychology at the University of Washington Tacoma. Passionate about learning, working hard, and understanding people and systems. Experienced in fast-paced customer service roles with strong communication, multitasking, and problem-solving skills.
Committed to creating positive guest experiences and excited to bring energy, adaptability, and professionalism to the airline industry.
Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
5
5
years of professional experience
Work History
Hostel Receptionist
Hops N Drops
Tacoma, WA
11.2024 - 03.2025
- Maintained smooth and efficient guest work flow during busy hours by managing seating charts and waitlists.
- Answered incoming phone calls, took accurate to-go orders, and provided helpful menu recommendations.
- Packaged and delivered to-go orders with attention to detail, ensuring accuracy and guest satisfaction.
- Greeted and seated guests with warmth and professionalism, creating a welcoming first impression.
- Built genuine connections with guests by engaging in friendly, thoughtful conversations and active listening.
- Developed strong interpersonal and communication skills through daily guest interactions.
- Valued learning from each guest interaction, gaining insight into customer service and connections with others.
- Adapted quickly to busy, fast paced environments while staying calm and organized.
Cashier
Ross Dress for Less
Puyallup, WA
08.2023 - 02.2024
- Operated cash register with efficiency, handling cash, credit, and returns in a fast pace retail environment.
- Processed transactions quickly while engaging guest in a positive and respectful manner.
- Demonstrated reliability and punctuality while handling closing and opening responsibilities when needed.
- Worked collaboratively with coworkers to ensure store goals and customer satisfaction were met.
- Worked flexible schedule and extra shifts meet bushiness needs.
- Welcomed customers and helped determined their needs.
Sales Floor Associate
Finish Line Shoe Store
Auburn, WA
06.2022 - 09.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
McDonald's Restaurant
Spanaway, WA
08.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service, even during stressful situations or periods of high volume, without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Education
Bachelor of Science - Psychology
University of Washington
Tacoma03-2026
High School Diploma -
Spanaway Lake High School
Spanaway, WA06-2021
Some College (No Degree) - Nursing
Eastern Washington University
Cheney, WASkills
- Flexible schedule availability
- Dependability and punctuality
- Multitasking
- Professional Phone Etiquette
- Active listening
- Empathetic and patient
- Self-motivation
- Passionate and determined
- Critical thinking
Languages
Samoan
Native/ Bilingual
Affiliations
- ROTC in college
Accomplishments
- 4.0 Fall Quarter GPA
- Deans List
- Essays used in college as an example for previous/current classes
Timeline
Hostel Receptionist
Hops N Drops
11.2024 - 03.2025
Cashier
Ross Dress for Less
08.2023 - 02.2024
Sales Floor Associate
Finish Line Shoe Store
06.2022 - 09.2022
Cashier
McDonald's Restaurant
08.2020 - 02.2021
Bachelor of Science - Psychology
University of Washington
High School Diploma -
Spanaway Lake High School
Some College (No Degree) - Nursing
Eastern Washington University