Jasmane Stewart
Bethesda,OH
Summary
Outgoing Florist with strong consultative sales techniques and 10 years of experience in customer service setting. Demonstrated in-depth knowledge of seasonal flowers, availability and cost-effective pricing. Exploring opportunities to grow and contribute to dynamic organization. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Cashier/Florist Assistant
Kroger
St. Clairsville , OH
10.2019 - Current
- Collaborated with vendors via telephone, email and text prior to large events to coordinate delivery and set up.
- Mingled with customers on sales floor to assist with selection of arrangements.
- Designed live, cut, dried and artificial floral and foliar arrangements to fulfill customer requests.
- Used design knowledge to select properties of materials and patterns to create arrangements.
- Assisted owners with making merchandise purchasing decisions for shop.
- Selected flora and foliage to design colorful arrangements that exceeded customer expectations.
- Received incoming flower deliveries and placed new stock in refrigerators.
- Processed incoming floral orders by phone and estimated customer costs for shipping and delivery.
- Created floral designs incorporating current trends in color, materials and vessels.
- Packed and wrapped completed arrangements for secure delivery.
- Consulted with clients regarding desired price and type of arrangement.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Processed sales transactions via cash register and telephone orders.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
Cashier
Walmart
Saint Clairsville, OH
01.2018 - 08.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Cashier
McDonald's
Belmont, OH
01.2015 - 12.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Wendys Restraunt
Saint Clairsville, OH
10.2014 - 06.2015
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Monroe Central High School
Woodsfield, OH05.2014
Skills
- Customer Service-Oriented
- Merchandising and Displays
- Plant Care and Handling
- Order Preparation and Processing
- Friendly, Positive Attitude
- Basic Math
- Reliable & Trustworthy
- Planning & Organizing
- Good Work Ethic
- People Skills
- Conflict Resolution
- Active Listening
Timeline
Cashier/Florist Assistant
Kroger
10.2019 - Current
Cashier
Walmart
01.2018 - 08.2019
Cashier
McDonald's
01.2015 - 12.2017
Cashier
Wendys Restraunt
10.2014 - 06.2015
High School Diploma -
Monroe Central High School