Jasmarie Ayala Zayas
Roebuck,SC
Summary
Dynamic professional with extensive experience in customer service and housekeeping at Comfort Inn & Suites. Demonstrated ability to improve customer satisfaction and uphold cleanliness standards. Proficient in data entry and safety protocols, ensuring compliance with health regulations while promoting teamwork and efficiency. Recognized for effectively resolving escalated customer support issues in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Dollar Tree
Spartanburg, SC
05.2023 - 08.2024
- Provided accurate information about products and services to customers.
Housekeeping Room Attendant
Comfort Inn & Suites
Toa Baja, Puerto Rico
07.2015 - 02.2020
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Kept up-to-date records of items cleaned in each room.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Followed safety procedures when using chemical cleaners and power equipment.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Ensured compliance with health regulations regarding sanitation procedures.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
Education
Associate of Arts - Medical Billing
Bayamon Comunity College
Bayamon PR11-2018
High School Diploma -
El Redentor
Bayamon PR09-2012
Skills
- Customer service
- Data entry
- Call center experience
- Room cleaning
- Equipment maintenance
- Safety procedures
- Record keeping
Languages
Spanish
Full Professional
English
Limited
Timeline
Customer Service Representative
Dollar Tree
05.2023 - 08.2024
Housekeeping Room Attendant
Comfort Inn & Suites
07.2015 - 02.2020
Associate of Arts - Medical Billing
Bayamon Comunity College
High School Diploma -
El Redentor
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