Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Jasmattie Madramootoo (Sandy)

Apollo Beach

Summary

Experienced banking professional with over 14 years of progressive success in retail banking, customer service, and team leadership. Proven ability to drive customer satisfaction, streamline operations, and support financial growth. Adept at building long-term client relationships, managing branch operations, coaching teams, and identifying business development opportunities across a broad range of financial products and services.

Overview

37
37
years of professional experience

Work History

Owner / Manager

Encore Nail Bar & Spa
03.2022 - 04.2025
  • Founded and operated a successful salon business, overseeing daily operations, budgeting, client service, and marketing.
  • Built loyal customer relationships through personalized service and retention efforts.
  • Recruited, trained, and supervised staff; managed vendor relations and inventory.
  • Led digital marketing campaigns via social media and local community engagement.

Assistant Store Manager/ Store Supervisor

TD Bank
11.2018 - 01.2022
  • Ensured store operational excellence through strict adherence to policies and procedures, consistently passing all audits.
  • Oversaw daily operations including wire transfers, account maintenance, vault management, and cash handling.
  • Led and coached a team of banking professionals, fostering a culture of performance and customer focus.
  • Strengthened customer relationships through proactive outreach, scheduled reviews, and needs-based financial solutions.
  • Referred clients to mortgage, wealth management, business banking, and treasury service partners.

Customer Service Representative II

TD Bank
10.2015 - 11.2018
  • Delivered high-quality customer service, consistently meeting and exceeding service and referral goals.
  • Awarded the 2016 TD Bank CEO WOW Leadership Award for excellence in customer service.
  • Promoted financial products and services through proactive client engagement.
  • Scheduled appointments and built long-term customer relationships.

Personal Banker

Bank of America
04.2014 - 09.2015
  • Assisted individual and small business clients in identifying and meeting their financial needs.
  • Processed consumer and business loan applications and managed documentation through to closing.
  • Promoted bank products including credit cards, deposit accounts, and personal loans.

Personal Banker III

Seacoast National Bank
05.2008 - 04.2014
  • Opened new accounts, processed loans, and referred customers to specialized financial services.
  • Consistently exceeded 100% of quarterly sales goals.
  • Trained and mentored new customer service representatives.
  • Handled teller duties, safe deposit operations, and collections.

Customer Service Representative

Carlson Marketing Group
02.1988 - 12.2005
  • Provided customer service for incentive programs and merchandise fulfillment.
  • Managed order processing while maintaining high standards of accuracy and service.

Education

Associate of Science - Business Administration

Humber College
Toronto, ON
06-1987

High School Diploma -

Central High School

Skills

  • Banking Platforms & CRM Systems
  • Internet Research & Data Entry
  • Cash Handling & Transaction Processing
  • Customer Relationship Management
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)

Achievements

  • Recipient of TD Bank’s 2016 CEO WOW Leadership Award
  • Consistently exceeded quarterly sales and referral targets
  • Recognized for excellence in customer satisfaction and operational compliance

Timeline

Owner / Manager

Encore Nail Bar & Spa
03.2022 - 04.2025

Assistant Store Manager/ Store Supervisor

TD Bank
11.2018 - 01.2022

Customer Service Representative II

TD Bank
10.2015 - 11.2018

Personal Banker

Bank of America
04.2014 - 09.2015

Personal Banker III

Seacoast National Bank
05.2008 - 04.2014

Customer Service Representative

Carlson Marketing Group
02.1988 - 12.2005

Associate of Science - Business Administration

Humber College

High School Diploma -

Central High School

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