Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Core Competencies
Generic

Jasmeen A. Curry

Atlanta,GA

Summary

Resourceful and detail-oriented professional with over 10 years of experience in administrative support, client relations, and case management. Expertise in coordinating complex workflows, maintaining precise records, and ensuring client satisfaction through proactive communication and cross-department collaboration. Recognized for exceptional organizational abilities, strong problem-solving skills, and a customer-focused mindset in fast-paced environments. Eager to leverage these capabilities in a Case Management or Customer Success Specialist role to drive operational excellence and enhance customer experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Case Manager

Morgan & Morgan Atlanta, PLLC
03.2023 - Current
  • Serve as primary client contact, managing case communications and ensuring timely updates and issue resolution.
  • Coordinate with attorneys and external parties to facilitate smooth case processing and documentation flow.
  • Input, track, and maintain accurate client data, ensuring compliance with internal procedures and deadlines.
  • Draft correspondence and case materials while maintaining attention to detail and confidentiality.
  • Enhanced team productivity by 20% through anticipating needs, identifying issues early, and streamlining processes.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

Owner / Traveling Stylist

Locs and Jewels, LLC
02.2012 - 03.2023
  • Built and maintained strong customer relationships through clear communication, scheduling, and service excellence.
  • Managed all order scheduling, payments, and customer service needs across multiple locations.
  • Adapted to diverse client needs and resolved scheduling or service issues promptly to ensure satisfaction.
  • Developed marketing strategies to enhance brand visibility and customer engagement.
  • Cultivated relationships with suppliers to ensure high-quality materials for products.

Paralegal / Case Manager

Crowther Law Firm
01.2018 - 02.2023
  • Managed client cases from intake through closure, maintaining precise records and timely communication.
  • Conducted legal research to support case preparation and ensure compliance with regulations.
  • Prepared and reviewed legal documents, correspondence, and reports while ensuring accuracy and adherence to protocols.
  • Served as liaison between clients, attorneys, and external agencies to streamline document and order requests.
  • Maintained compliance with all firm policies and procedures, ensuring accurate client data and documentation.
  • Assisted with billing, client file audits, and document retrieval to support efficient case resolution.

Education

Bachelor of Science - Criminal Justice / Psychology

Miles College
Fairfield, AL

Skills

  • Microsoft Word, Excel, Outlook, Adobe Acrobat, Odyssey, PeachCourt, Westlaw, LexisNexis, SAP (plus), HIPAA Compliance
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Accomplishments

• Improved client communication turnaround time by 70% by providing consistent follow-up and proactively providing updates.

• Recognized for effectively managing a high-volume caseload while ensuring accuracy and outstanding customer satisfying.


Certification

Paralegal Studies Certification

Southern University Agricultural & Mechanical College – Baton Rouge, LA

Timeline

Case Manager

Morgan & Morgan Atlanta, PLLC
03.2023 - Current

Paralegal / Case Manager

Crowther Law Firm
01.2018 - 02.2023

Owner / Traveling Stylist

Locs and Jewels, LLC
02.2012 - 03.2023

Bachelor of Science - Criminal Justice / Psychology

Miles College

Core Competencies

Customer Relationship Management | Order & Data Entry (Manual & Electronic) | Process Coordination & Issue Resolution | Multitasking & Prioritization | Microsoft Excel & Word | Communication & Cross-Functional Collaboration | Detail Orientation & Accuracy | SAP (Familiarity/Quick Learner) | Team Support & Training

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