Jasmeen Saini
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Marketing Specialist
SubbzMandi LLC
07.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Sales Assistant
Mahi Foods LLC
09.2023 - 06.2024
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated closely with sales team to manage leads and help with proposals.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Conducted basic market research to identify customer needs.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Established and managed relationships with external data providers and research vendors.
Technical Support Call Center Representative
Fiserv
08.2019 - 11.2019
- Managed high levels of call flow and responded to technical support needs.
- Created support documentation that empowered and enabled user community to extend skills.
- Leverage system features and find resolutions to questions without intervention from support team.
- Processed over numbers of support requests weekly for technical assistance on wide range of issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Activated accounts for clients interested in new services.
- Documented all transactions and support interactions in system for future reference and knowledge base
- Followed up with clients to verify optimal customer satisfaction following support engagement and resolution.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes.
Department Manager 3
McDonald's Restaurant
04.2014 - 03.2019
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and created revenue development strategies to keep department aligned with targets/goals.
- Maintained positive customer relations by addressing problems head-on and implementing corrective actions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Devised, deployed, and monitored processes to boost long-term business success and increase profit levels.
- Applied data to evaluate and improve operations, target current business conditions, and forecast needs.
- Developed empowering employee culture focused on equipping employees to meet customer needs.
- Implemented successful marketing and promotional strategies worth over in yearly revenue.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data.
- Analyzed and interpreted store trends with different Software to facilitate planning.
Education
Bachelor of Information Technology - Computer And Information Systems
Doaba College
India Skills
- Scheduling
- Campaign tracking
- Branding
- Promotional planning
- Sales expertise
- Communications management
- Vendor relations
- Market analysis
Timeline
Marketing Specialist
SubbzMandi LLC
07.2024 - Current
Sales Assistant
Mahi Foods LLC
09.2023 - 06.2024
Technical Support Call Center Representative
Fiserv
08.2019 - 11.2019
Department Manager 3
McDonald's Restaurant
04.2014 - 03.2019
Bachelor of Information Technology - Computer And Information Systems
Doaba College