Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasmeet Singh

Toronto,Canada

Summary

Dynamic and performance-driven Salesforce enthusiast with over 10 years of hands-on experience on the Salesforce platform, specializing in Salesforce Sales, Service, Health Cloud, and CRM solutions. Experience of around 8 years in consulting for clients in domains like Healthcloud, Telecom, Automobile, and healthcare. Proven track record in enhancing operational efficiency, integrating complex systems, and delivering impactful solutions. Skilled in Salesforce development, and adept at fostering collaboration to drive project success. Committed to optimizing user experiences and achieving measurable results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Developer

Toptal
02.2024 - 02.2025
  • I played an active role in designing and revamping the existing Salesforce implementation for a psychotherapist medical practice using Health Cloud.
  • Knocked day-to-day provider-related challenges, like scheduling, texting, and email communication at large scale, resulting in no duplicate appointments and effective communication to patients.
  • Implemented a benefits verification module using the out-of-the-box health cloud feature and integrating it with external VOB vendors, which helped the Insurance team drastically by saving manual effort.
  • Converted heavily coded triggers into flows, encouraging low-code/no-code.

Team Lead

Infosys Technologies
GA
11.2022 - 01.2024
  • End-to-end implementation for a healthcare medical practice for sleep therapy.
  • Complete patient onboarding journey right from referrals to appointments and follow ups, leveraging Salesforce Health Cloud
  • Integrating Salesforce with EMR system to transfer patient charts and appointments scheduled, along with bringing outstanding dues and clinical notes in Salesforce to process orders
  • Implemented CTI for the staff to attend patients and providers for both Inbound and Outbound operations, supported by custom dashboards for regular follow ups
  • Provided staff with 360 degree view of patient journey which helped the practice in seem less customer experience and more responsive staff

Senior Developer

Infosys Technologies
, ON
01.2021 - 11.2022
  • Lead the team from onshore technically and ensure the delivery of all aspects of the project.
  • Backend CRM and public website implementation leveraging Sales/Experience Cloud implementation for an automobile manufacturing client, and implementing the CRM sales process.
  • The approach saved the client around $100K annually in terms of license costs only.
  • Prepare solution design, code reviews, hands-on coding, and impact analysis for new implementations.
  • Provide business users with training to assist them get acquainted with CRM system
  • Work closely with the Product Owner and Project Manager to provide progress updates, and ensure the management of any delivery risks or issues.
  • Bringing data from multiple systems, like Vertex, Oracle, FIS, and AMS systems, to assist the Sales team with visualizing inventory forecasting and running end-to-end operations from Salesforce only.

Senior Developer

Infosys Technologies
11.2018 - 12.2020
  • Service Cloud implementation / Enhancement for a leading Telecom client
  • Implemented CTI, Omni-Flows, WFM tools to track and assess agent efficiency
  • Aimed to ease agent day-to-day tasks by bringing automations using platform capabilities
  • Implementation witnessed significant surge in CSAT and NPS, with more accurate tracking modules assisting in better agent utilization
  • Clearly articulate business problems and develop solution proposals in collaboration with others

Senior Developer

Accenture
, Gurgaon, India
04.2017 - 09.2018
  • Built a public website using Salesforce as a platform to onboard sellers for an e-commerce client.
  • Backend automations and a complex approval process to make sure the seller is onboarded with utmost caution and a seamless experience.
  • Integrating multiple systems to address Seller verification to be compliant.
  • Timely reminders and follow-ups with staff and potential sellers to assist in their journey.
    Weekly reports and dashboards to assist management with timely decisions and forecasting.

Developer

Snapdeal.com
07.2015 - 03.2017
  • Built a Public Website on the force.com platform.
  • Complex Visual force Pages using with Bootstrap,Jquery,JavaScript etc to meet the customer requirements.
  • Implementing configurable requirements through Process Builders, Flows, Workflows etc.
  • End to End development lifecycle.

Education

Bachelor of Science - Information Technology

D Y Patil College of Engineering
India
07-2011

Skills

  • Salesforce Configuration
  • Salesforce Development
  • Salesforce Architecture
  • Salesforce Data Management
  • Salesforce Integration
  • Salesforce Clouds - Sales, Service, Experience, Health Cloud
  • Apex
  • Lightning
  • LWC
  • HTML
  • CSS
  • Javascript
  • Data Loader
  • REST and SOAP API
  • Bitbucket
  • ANT
  • SFDX
  • REST
  • Workbench
  • Postman
  • Soap UI

Certification

Salesforce PD1, Salesforce ADM, COPADO Certified Administrator, Bootcamps [Angular JS, Node JS, Full Stack]

Timeline

Lead Developer

Toptal
02.2024 - 02.2025

Team Lead

Infosys Technologies
11.2022 - 01.2024

Senior Developer

Infosys Technologies
01.2021 - 11.2022

Senior Developer

Infosys Technologies
11.2018 - 12.2020

Senior Developer

Accenture
04.2017 - 09.2018

Developer

Snapdeal.com
07.2015 - 03.2017

Bachelor of Science - Information Technology

D Y Patil College of Engineering

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