Jasmeet Singh Bal
San Jose,CA
Summary
Personable and detail-oriented Operations Manager with expertise in delivery operations, freight dispatch, route optimization, safety compliance, and logistics management. Skilled in driving efficiency through schedule coordination, driver communication, and data-driven decision-making. Proven ability to build high-performing teams, enhance collaboration, and improve morale. Adept at resolving complex challenges to maintain quality and compliance. Experienced in Amazon DSP operations and freight dispatching.
Overview
4
4
years of professional experience
Work History
Operations Manager
Piranha OPS LLC (Amazon DSP)
Milpitas, California
02.2024 - Current
- Ensures seamless daily delivery operations and driver safety through high-quality logistics management, strategic planning, process improvement, and ongoing safety compliance oversight.
- Thrives in a dynamic leadership role, supporting a team of 50+ delivery drivers, building a cohesive and collaborative workforce committed to achieving quality results; oversees recruitment efforts.
- Evaluates performance, provides constructive feedback, and professional development for all employees.
- Illustrates expertise using Amazon delivery management software for route tracking and optimization.
- Spearheads successful hiring and recruitment efforts, driving top-quality talent acquisition.
General Manager
Footsteps LLC (Amazon DSP)
Hollister, CA
09.2023 - 01.2024
- Supervised, motivated, and directed a team of 90+ delivery drivers, including executing sound hiring decisions during the recruitment process, coordinating training programs, reviewing performance, and boosting morale.
- Managed the implementation of value-added technology solutions to improve internal capabilities, including integrating fleet management, inventory, and employee data management.
- Charted the successful development and implementation of high-impact operational and process improvement strategies in line with overarching business goals and objectives.
- Led all logistics management responsibilities; coordinated driver schedules, optimized routes, and tracked and evaluated routes using delivery management software.
- Promoted a safety-focused culture, enforced all safety standards, and oversaw vehicle maintenance.
Lead Dispatcher
Shine Star Express (Long Haul Semi-Trucks Company)
Tracy, CA
03.2021 - 10.2021
- Delegated tasks to drivers via dispatch management software and maintained ongoing communication with drivers to address transit issues, communicated updates, verified compliance with safety standards, and ensured on-time deliveries in line with delivery standards and client requirements.
- Contributed to employee recruitment efforts to build a high-performing team.
- Strategized and designed delivery routes considering traffic, weather, and other factors, optimizing efficiency.
- Meticulously updated digital documentation, including records of assignments, schedules, and driver logs.
- Provided high-quality customer service while coordinating pickup and delivery times with customers.
Education
Bachelor of Science - Computer Science
San Francisco State University
San Francisco, CA12-2023
Skills
- Safety Compliance
- Logistics Management
- Performance Management
- Operations Management
- Schedule Coordination
- Strategic Planning
- Driver Dispatch & Communications
- Documentation & Reporting
- Training Coordination
- Team Leadership
- Issue Resolution
- Route Planning
Accomplishments
- Magna Cum Laude, San Francisco State University
- Dean’s List (Five Consecutive Semesters), San Francisco State University
Community Involvement
• Sikh Temple, Fremont, CA: Volunteer on days off, participating in Seva by preparing and serving Langar (free community meals), assisting with meal delivery to homeless shelters, and contributing groceries and supplies.
• Sikh Temple, San Francisco, CA: Actively support charitable activities by contributing financially, supporting the broader mission of helping those in need
• Charitable Support for Families in India: Provide monthly financial aid to two families facing hardship due to the illness or death of their breadwinners, covering basic needs such as groceries and essential expenses.
Timeline
Operations Manager
Piranha OPS LLC (Amazon DSP)
02.2024 - Current
General Manager
Footsteps LLC (Amazon DSP)
09.2023 - 01.2024
Lead Dispatcher
Shine Star Express (Long Haul Semi-Trucks Company)
03.2021 - 10.2021
Bachelor of Science - Computer Science
San Francisco State University