Jasmen Sims
Stockbridge,GA
Summary
Dedicated Client Service Associate with exceptional organizational skills and a proven track record in delivering high-quality support to diverse clientele. Known for building strong customer relationships and effectively resolving issues, enhancing overall satisfaction. Committed to leveraging expertise in client service to contribute to a dynamic team and meet organizational goals.
Overview
7
7
years of professional experience
Work History
Data Entry
Datafied
Stockbridge, GA
08.2024 - 01.2025
- Facilitate dispatch of medical records using various methods including fax, email, and mail.
- Performed data entry into electronic medical record systems.
- Confirmed receipt of fax requests by contacting the facility.
- Conducted online research on facility names to facilitate sending medical records.
- Conducted payment processing for medical requests needing upfront transactions.
Customer Service Representative
Wellcare
Stockbridge, GA
01.2021 - 01.2025
- Communicated with provider to correct and update member information.
- Facilitated collaboration with vendor.
- Utilized digital tools such as chats, emails and Microsoft to enhance communication.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conducted training sessions for onboarding new hires.
Customer Support Specialist
Comcast
Atlanta, Ga
01.2018 - 01.2021
- Resolved billing questions, clarified statements, and provided accurate information efficiently.
- Collaborated in troubleshooting efforts amid service disturbances.
- Conducted testing of software and systems to ensure quality and reliability.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
High School Diploma -
Riverdale High School
Riverdale01.2012
Skills
- Customer Engagement
- Expert Data Entry Skills
- Product Knowledge Sales Associate
- Onboarding Support
- Clinical documentation
- Payment collection
- Time management
Timeline
Data Entry
Datafied
08.2024 - 01.2025
Customer Service Representative
Wellcare
01.2021 - 01.2025
Customer Support Specialist
Comcast
01.2018 - 01.2021
High School Diploma -
Riverdale High School
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