Jasmerlin Hernandez
Laurel,MD
Summary
Highly skilled Server Captain, possessing broad experience in upscale dining establishments. Strengths include effective team leadership, exceptional customer service skills, and proven ability to manage dining room operations efficiently. Noteworthy impact made in previous roles through implementation of improved training programs for new staff members.
Overview
4
4
years of professional experience
Work History
Server Captain
Mercy me
Washington, District of Columbia
03.2024 - 10.2025
- Trained and mentored new servers on service standards and menu knowledge.
- Supervised dining room operations and ensured exceptional guest experiences.
- Maintained cleanliness and organization of dining areas during busy shifts.
- Assisted in training new servers.
- Performed closing duties such as restocking supplies, cleaning work stations, and cashing out registers.
- Maintained up-to-date knowledge of menu items, ingredients, and preparation methods.
- Managed cash drawer during shift operations including counting down at beginning and end of shifts.
- Supervised team members during shift operations ensuring tasks were completed efficiently.
- Inspected dining areas for cleanliness and proper set-up of tables and chairs.
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
Server
Salsitas Grill
La Plata, MD
02.2023 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Server
Vía Ghibellina
Washington, DC
10.2021 - 09.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
High School Diploma -
Francisco Morazan
El Salvador10-2006
Some College (No Degree) - Modern Languages
Universidad Nacional De El Salvador
EL Salvador, San SalvadorSkills
- Table Bussing
- Food Running
- Table Setting
- Food Delivery
- Point of Sale (POS) System Operations
- Menu Memorization
- Positive and Professional
- POS Operation
- Professional Appearance
- Dining Customer Service
Timeline
Server Captain
Mercy me
03.2024 - 10.2025
Server
Salsitas Grill
02.2023 - 03.2024
Server
Vía Ghibellina
10.2021 - 09.2022
High School Diploma -
Francisco Morazan
Some College (No Degree) - Modern Languages
Universidad Nacional De El Salvador