Jasmil Bowman
Rochelle,IL
Summary
9+ years of experience in customer service, conflict resolution, and effective communication. Demonstrates exceptional skills in managing customer interactions, resolving issues, and enhancing service quality. Passionate about contributing to a collaborative team environment and driving positive customer experiences.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walmart Pharmacy
Rochelle, IL
02.2024 - Current
- Assist pharmacists with medication dispensing, ensuring accuracy and patient safety while fostering a team-oriented environment.
- Provided customer service to patients by answering questions about medications and health-related topics.
Account Specialist
Discover
Rochelle, IL
12.2022 - 02.2024
- Managed client accounts, ensuring accurate financial records and timely transactions, enhancing client satisfaction and retention.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
Phlebotomist
Swedish American Hospital
Rockford , IL
05.2022 - 12.2022
- Ensured accurate and timely blood draws, enhancing patient satisfaction and reducing wait times through efficient workflow management.
- Provided excellent customer service while interacting with patients.
Account Specialist
World Finance
Rochelle, Illinois
03.2020 - 05.2021
- Managed client accounts, ensuring accurate financial records and timely transactions, enhancing client satisfaction and retention.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
Direct Support Professional
Kreider Services
07.2019 - 02.2020
- Worked closely with team members to create a supportive environment, ensuring clients received personalized care and attention.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
Cashier
Walmart SuperCenter
Rochelle, IL
04.2015 - 12.2017
- Demonstrated exceptional customer service skills, building rapport with customers and resolving issues promptly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Diploma -
Rochelle Township Highschool
05.2015
Skills
- Time Management
- Conflict Resolution
- Effective Communication
- Critical Thinking
Timeline
Pharmacy Technician
Walmart Pharmacy
02.2024 - Current
Account Specialist
Discover
12.2022 - 02.2024
Phlebotomist
Swedish American Hospital
05.2022 - 12.2022
Account Specialist
World Finance
03.2020 - 05.2021
Direct Support Professional
Kreider Services
07.2019 - 02.2020
Cashier
Walmart SuperCenter
04.2015 - 12.2017
Diploma -
Rochelle Township Highschool