Jasmin Aguilar

Event Security Officer
Event Security Company

• Maintained a safe and secure environment for guests, staff, and event personnel.
• Monitored entrances and exits, verified credentials, and controlled access to restricted areas.
• Conducted security screenings and monitored guest activity to prevent unauthorized access and prohibited items.
• Patrolled event venues to identify potential safety hazards, suspicious activity, and security concerns.
• Responded promptly to incidents, disturbances, and emergencies while following established security procedures.
• Assisted guests with directions and provided professional customer service when needed.
• Communicated with fellow security officers, event coordinators, and law enforcement when necessary.
• Prepared incident reports and documented security-related activities accurately.
• Enforced event rules and regulations while maintaining a professional and respectful approach.
• Helped manage crowd control and maintain orderly entry and exit procedures during events.

Hotel Front Desk Receptionist
Fairfield Inn & Suites

• Greet guests professionally, provide exceptional customer service, and create a welcoming first impression.
• Manage guest check-ins and check-outs while ensuring accurate reservations and room assignments.
• Answer incoming phone calls, respond to guest inquiries, and assist with requests or concerns.
• Process payments, manage guest accounts, and maintain accurate billing records.
• Handle reservations, room availability, cancellations, and modifications using hotel management systems.
• Communicate with housekeeping and hotel management to coordinate room readiness and maintain guest satisfaction.
• Resolve guest complaints and service issues professionally and efficiently.
• Assist with meeting room reservations, payment processing, and event-related guest needs.
• Maintain accurate records, complete shift reports, and ensure smooth daily front desk operations.
• Protect guest confidentiality while following hotel policies, safety procedures, and service standards.

• Served as the first point of contact at hospital entrances, welcoming patients, staff, and visitors with professionalism.
• Assisted with directions, check-ins, and visitor inquiries while maintaining hospital safety standards.
• Supported patient care teams during Code Gray and 5150 incidents, demonstrating calm and effective communication under stress.
• Documented detailed daily activity reports and used Epic software for patient-related security documentation.
• Collaborated with nurses, doctors, and administrative staff to support a safe and organized hospital environment.

• Acted as a central hub for hospital and business clients by answering high-volume calls, dispatching personnel, and assisting visitors.
• Handled both emergency and routine communications with professionalism and efficiency.
• Verified identification and granted visitor access, ensuring a secure but welcoming environment.
• Maintained accurate logs, reports, and schedules — demonstrating strong administrative and organizational skills.

• Provided front-line customer service, assisting customers with orders, payments, and inquiries in a fast-paced environment.
• Maintained strong communication and organizational skills while managing multiple customer orders simultaneously.
• Delivered exceptional service by handling complaints, resolving concerns, and ensuring customer satisfaction.
• Worked collaboratively with team members to meet strict deadlines and service standards.