Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Teacher
San Bruno Park School District
San Bruno, CA
09.2024 - Current
Led professional development workshops focused on innovative teaching techniques and best practices.
Advocated for student needs by communicating effectively with parents, staff, and administration.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Shift Lead
Peets Coffee And Tea, & Santoro Coffee
Millbrae, CA
12.2024 - 08.2025
Supervised daily operations, ensuring efficient workflow and high-quality service.
Enhanced customer satisfaction through effective conflict resolution and personalized service.
Trained new employees and delegated daily tasks and responsibilities.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Bilingual Student Teacher
Santa Cruz County Office Of Education
Santa Cruz, CA
08.2023 - 06.2024
Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
Participated in ongoing professional development opportunities to stay current with best practices in bilingual education and improve teaching skills.
Enhanced language acquisition by utilizing bilingual teaching techniques and providing culturally relevant materials.
Teacher/Teacher's Assistant
ACR Academy
Santa Cruz, CA
07.2021 - 06.2023
Keep classrooms clean, neat, and sanitized adequately for student health and efficiency.
Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Gave one-on-one attention to children while focusing on the entire group overall.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Receptionist
Shieh and Luo Dental Group
Woodside, CA
06.2020 - 07.2021
Coordinated insurance verifications and processed patient billing inquiries efficiently.
Managed patient scheduling and appointment confirmations to optimize office workflow.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Swim Instructor
San Mateo Athletic Club
San Mateo, CA
02.2020 - 07.2021
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Tracked students' progress and gave constructive feedback for skills requiring improvement.
Helped students adjust to the pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Introduced games and drills, which helped students develop skill levels better.
Swim Instructor
Burlingame Aquatic Club
Burlingame, CA
11.2017 - 08.2018
Optimized learning plans, quantifying student progress through test administration
Worked closely with students and parents to increase positive feedback from parents and boost overall student success
Initiated new learning methods, promoting total student comprehension while curbing learning time
Education
Master of Arts - Education
University of California, Santa Cruz
Santa Cruz, CA
07-2024
Bachelor of Arts - Education, Democracy, And Justice
University of California, Santa Cruz
Santa Cruz, CA
06-2023
GED -
College of San Mateo
San Mateo, CA
05-2021
Skills
Fluent in Spanish
Positive and friendly
Organizational and Planning Skills
CPR/ First Aid Certified
Customer service
Timeline
Shift Lead
Peets Coffee And Tea, & Santoro Coffee
12.2024 - 08.2025
Teacher
San Bruno Park School District
09.2024 - Current
Bilingual Student Teacher
Santa Cruz County Office Of Education
08.2023 - 06.2024
Teacher/Teacher's Assistant
ACR Academy
07.2021 - 06.2023
Receptionist
Shieh and Luo Dental Group
06.2020 - 07.2021
Swim Instructor
San Mateo Athletic Club
02.2020 - 07.2021
Swim Instructor
Burlingame Aquatic Club
11.2017 - 08.2018
Bachelor of Arts - Education, Democracy, And Justice