Jasmin Benitez

• Managed customer experiences by enhancing product knowledge and service training.
• Oversaw daily operations to maintain high service standards and operational efficiency.
• Trained staff on new products, policies, and company values for optimal performance.
• Analyzed customer feedback to identify trends and drive improvement actions.
• Coordinated events and launches to elevate the in-store shopping experience for clients.
• Collaborated with team members to ensure consistent brand messaging across all platforms.
• Fostered a positive work environment through effective communication and team collaboration.
• Provided guidance and support to team members regarding customer service processes and procedures.

Managed recruitment and hiring processes to align with business needs and seasonal demands.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Managed inventory and ordered supplies to ensure timely service delivery.
• Scheduled employee shifts to align workforce coverage with client needs.
• Supervised day-to-day workflow of employees to enhance productivity and uphold quality standards.
• Trained and mentored staff on customer service standards and procedures.
• Oversaw employee scheduling and training processes while maintaining inventory control.
• Collaborated with corporate leadership on strategic initiatives for growth.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Documented daily activities to ensure accurate record-keeping.

• Analyzed sales data to pinpoint inventory replenishment and markdown opportunities.
• Coordinated in-store displays to highlight new arrivals and seasonal promotions.
• Analyzed sales data to pinpoint inventory replenishment and markdown opportunities.
• Proposed innovative ideas and solutions that improved team performance and project outcomes.
• Proposed innovative ideas and solutions that improved team performance and project outcomes.

Collaborated closely with team members to achieve project objectives and meet deadlines.

• Enhanced sales per labor hour through strategic team training and development.
• Engaged clients with new launches and promotions, enhancing customer satisfaction and loyalty.
• Facilitated team growth with feedback, boosting customer interaction quality.
• Developed training programs for staff, fostering skill growth and preparing for promotion
• Lead team to fulfill company needs, ensuring optimal staffing for deliveries.
• Provided actionable insights to management, improving sales strategies and efficiency
• Directed marketing and promotional setups, overseeing a team of 8 to ensure effectiveness
• Analyzed sales data and trends to identify actionable insights, enabling the team to meet targets and enhance overall performance.
• Analyzed sales data to identify trends and optimize product placement strategies.
• Led performance reviews, offering feedback and coaching to improve team effectiveness

• Managed key holder responsibilities such as opening and closing the store, setting alarms.
• Trained new staff on store policies and customer service best practices, contributing to improved team performance.
• Trained and supervised staff to enhance store revenue, customer service skills, and product knowledge.
• Monitored inventory levels and restocked merchandise regularly.
• Implemented promotional displays that increased customer engagement and improved sales visibility.
• Supported loss prevention efforts by observing store activities closely.
• Assisted customers with product selection and resolving complaints.

Went through an extensive program with other qualified individuals in the district where we were tested on our knowledge of managing the floor, LP procedures, and mock interview. During this process we were ranked based off our readiness to promote. I am happy to say I was ranked #1 in a group of 15-20 individuals.