Whitney Friedman
Columbus,OH
Summary
I am an accomplished people leader with experience supporting district and area leadership through cross-location partnership and frequent travel to support and stabilize other locations. I recruit, develop, and lead high-performing teams in both in-person and remote environments, driving results through clear expectations, ongoing coaching, and accountability. As an analytical problem-solver, I am recognized for building strong teams and delivering sustained performance.
Overview
19
19
years of professional experience
Work History
Customer Experience Manager (SM)
Brillant Earth
Columbus, OH
09.2024 - Current
- Achieved over 60% of target in 2025, securing top percentage recognition at 2025 CEM Summit.
- Chosen showroom for exclusive events based on outstanding performance metrics.
- Facilitated recruitment and acquisition of top talent, leading to showroom selection as one of six locations for headcount expansion.
- Supported showroom operations by traveling to various locations to assist with new CEM onboarding and transitions.
General Manager
Bonobos
Columbus, OH
10.2023 - 07.2024
- Assisted in client outreach efforts to generate new business opportunities. Supported appointment scheduling to enhance client engagement.
- Cultivated relationships to enhance collaboration and drive performance in key performance indicators.
- Achieved target bonus for 6 consecutive months through strategic team collaboration.
Store Manager
Michael Kors
Columbus, OH
09.2022 - 09.2023
- Directed team efforts to achieve triple-digit sales growth on Black Friday, establishing store as top performer in the region.
- Ensured team accountability for adherence to all policies, procedures, and expectations.
- Achieved top associate status in district for omni-channel performance, encompassing online sales, in-store pickups, and ship-from-store services.
Styling Team Manager
Stitch Fix
Columbus, OH
01.2021 - 06.2022
- Oversaw remote stylist operations, emphasizing exceptional client interactions to enhance KPI achievement.
- Ensured team accountability for efficiency, quality, and operational standards.
- Designed and developed comprehensive training and development content aligned with identified KPI trends.
Store Manager
David’s Tea
Columbus, OH
01.2018 - 07.2020
- Achieved and exceeded annual sales target, driving double-digit growth for fiscal 2018.
- Honored with Team Player Award at 2018 company conference for outstanding collaboration and support efforts.
- Directed training initiatives for new store managers throughout Midwest region.
- Oversaw district operations during district manager's absence.
Store Manager
PacSun
Columbus, OH
07.2012 - 12.2017
- Facilitated team efforts to design distinctive shopping experiences aimed at driving revenue growth.
- Recruited, hired, and trained sales team members to enhance store and district operations.
- Led shoe sales initiatives, resulting in recognition as the highest-performing manager in fiscal 2015.
Assistant Manager
Abercrombie & Fitch
Columbus, OH
10.2006 - 07.2011
- Oversaw sales floor monitoring and inventory replenishment based on sales volume analysis.
- Formulated a merchandising strategy to uphold visual standards.
- Cultivated robust working relationships with upper management and executive team.
Education
Bachelor’s Degree - Marketing
Franklin University
Columbus, OH01.2016
Skills
- Forecast Trends
- Team Leadership
- Luxury Sales
- Loss Prevention
- Profit & Loss Reports
- Visual Merchandising
- Operational Strategies
- Remote Leadership
- Training & Development
- Systems & Platforms: Pathlight, Salesforce, Greenhouse, Netsuite, Jazz HR, Oracle Workforce, Shopify, Workday, Kronos, Dayforce, Verint
Timeline
Customer Experience Manager (SM)
Brillant Earth
09.2024 - Current
General Manager
Bonobos
10.2023 - 07.2024
Store Manager
Michael Kors
09.2022 - 09.2023
Styling Team Manager
Stitch Fix
01.2021 - 06.2022
Store Manager
David’s Tea
01.2018 - 07.2020
Store Manager
PacSun
07.2012 - 12.2017
Assistant Manager
Abercrombie & Fitch
10.2006 - 07.2011
Bachelor’s Degree - Marketing
Franklin University