Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmin Bernabe

Glendale Heights,IL

Summary

Diligent front counter with solid background in customer service and front counter operations. Demonstrated ability to handle high-volume customer interactions efficiently. Exhibits strong communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Front Counter Crew Member

McDonald's Restaurant
06.2024 - Current
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
  • Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
  • Processed cash and card transactions accurately, maintaining financial integrity within the establishment.

Front Counter Crew Member

McDonald's Restaurant
08.2022 - 09.2024
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
  • Utilized strong communication skills to relay accurate information regarding allergens and dietary restrictions to kitchen staff.
  • Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
  • Supported kitchen staff by assembling orders quickly and accurately, reducing wait times for customers.
  • Ensured food safety standards were consistently met by adhering to proper handling, storage, and preparation procedures.
  • Collaborated with team members to ensure smooth operations during high-volume periods.

Front Counter Cashier

Buona Beef Restaurant
09.2023 - 03.2024
  • Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
  • Maintained strong customer relationships through friendly interactions and attentive service.
  • Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
  • Collaborated with team members to ensure seamless front counter operations during peak hours.
  • Promoted a safe work environment by consistently following health and safety guidelines when working at the front counter area.
  • Trained new hires on front counter procedures, fostering consistent performance across all team members.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Bachelor of Early Childhood Care And Education - Early Childhood Care And Education

College of DuPage
Glen Ellyn, IL
05-2029

Diploma -

Glenbard West High School
Glen Ellyn, IL
05.2024

Skills

  • Cleanliness and hygiene
  • Complaint handling
  • Efficient work ethic
  • Patience and empathy
  • Teamwork and collaboration
  • Customer service
  • Cleaning and sanitizing
  • Multitasking ability
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Effective communication
  • Relationship building
  • Team building
  • Task prioritization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Counter Crew Member

McDonald's Restaurant
06.2024 - Current

Front Counter Cashier

Buona Beef Restaurant
09.2023 - 03.2024

Front Counter Crew Member

McDonald's Restaurant
08.2022 - 09.2024

Bachelor of Early Childhood Care And Education - Early Childhood Care And Education

College of DuPage

Diploma -

Glenbard West High School

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Jasmin Bernabe