Jasmin Buenaventura Taruch
4213 Callan Blvd. Daly City ,CA
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Reimbursement Specialist
Lash Group
San Bruno
04.2006 - 02.2017
- Examined patient data to guarantee the precision of reimbursement details.
- Managed a comprehensive database encompassing all financial transactions.
- Addressed disparities between provider documentation and insurance prerequisites.
- Handled intricate cases entailing multiple providers or coding inaccuracies.
- Coordinated with various departments internally to synchronize reimbursement processes.
- Fostered partnerships with insurance firms to expedite payment processing.
- Conducted research on claim rejections, investigating issues for appeal purposes.
- Upheld patient data confidentiality and integrity standards.
Program Support Specialist
Lash Group
San Bruno, CA
05.2006 - 04.2008
- Overseeing program-specific correspondence, including organizing and handling incoming mail and faxed documents.
- Operated a document imaging system to scan and assign electronic images to patient cases and program counselors within the patient management system.
- Contributed to the creation of training materials associated with programs.
Freight Forwarder GSA
Air New Zealand
South San Francisco, CA
03.2005 - 04.2006
- Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
- Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.
- Coordinated with overseas agents regarding documentation preparation and cargo tracking.
Distribution Specialist
Ocular Science
South San Francisco, CA
09.2004 - 03.2005
- Supplied contact lens to many doctors and customers throughout the nation.
- Packaging delicate contact Lenses for long distance shipping.
- Made copies of payment documents by developing commercial invoices to the verify purchases and charges.
- Trained new employees in the proper scanning and picking the procedures.
- Scheduled appropriate truck pick up times to meet vital deadlines.
Customer Service Specialist
Target
Daly City, CA
08.2003 - 06.2004
- Conducted training sessions for new employees and managers on corporate policies and work procedures.
- Exercised authority to make definitive yes/no decisions while overseeing the return merchandise desk.
- Entrusted with the authority to issue refunds to dissatisfied customers.
- Operate cash registers to accurately itemize and total customers' purchases in the store.
Customer Service Representative
Hollywood Video
Daly City, CA
07.1996 - 09.2003
- Facilitated training workshops for new sales representatives.
- Developed monthly shift schedules.
- Oversaw cash register operations to process customers' purchases in the video store.
- Exhibited multitasking abilities by managing the register, greeting customers, answering calls, and addressing inquiries concurrently.
Education
Associate of Science - Natural Sciences
Skyline College
San Bruno, CASkills
- Eligibility Verification
- Data Recording
- Multitasking
- Time management abilities
- Self Motivation
- Shipment Tracking
- Paperwork preparation
- Organizational Skills
- Guest Services
- Customer Service
- Cash Handling
- Merchandise Restocking
- Customer Satisfaction
- Customer inquiries
Certification
- Massage Therapy Certified
- First Aide /CPR and AED Certified
- EKG Certified
Affiliations
- sports medicine volunteer
- assistant coach for basketball volunteer
Languages
Tagalog
Full Professional
English
Full Professional
Timeline
Program Support Specialist
Lash Group
05.2006 - 04.2008
Reimbursement Specialist
Lash Group
04.2006 - 02.2017
Freight Forwarder GSA
Air New Zealand
03.2005 - 04.2006
Distribution Specialist
Ocular Science
09.2004 - 03.2005
Customer Service Specialist
Target
08.2003 - 06.2004
Customer Service Representative
Hollywood Video
07.1996 - 09.2003
Associate of Science - Natural Sciences
Skyline College