Jasmin Carbonell
Deltona
Summary
Operations Coordinator with strong attention to detail and problem-solving skills. Experienced in managing safety compliance processes and improving operational workflows, ready to leverage expertise to support organizational goals. Detail-oriented Operations Coordinator with expertise in safety compliance, customer service, and route optimization. Proven track record in managing documentation and enhancing operational efficiency. Dedicated Operations Coordinator skilled in safety compliance and customer service. Known for maintaining accurate vehicle documentation while ensuring adherence to regulatory standards. Committed to enhancing team collaboration and operational efficiency.
Overview
36
36
years of professional experience
Work History
Ops Coordinator CSP
FedEx
Sanford
09.2021 - Current
- Manage vehicle documentation, including MMRs, DOT inspections, registration records, and compliance records to ensure adherence to company and regulatory requirements.
- Oversee safety compliance processes, including Hours of Service (HOS), Driver Vehicle Inspection Reports (DVIR), roadside inspections, weekly safety reviews, and quarterly evaluations.
- Respond to and document driver-related accidents, ensuring timely reporting and follow-up.
- Support and facilitate SAFETY 101 training for drivers.
- Provide daily customer service by handling incoming calls, resolving customer inquiries and complaints, and assisting customers with package pickups.
- Support Independent Service Providers (ISPs) by processing address corrections, Call Tags, manifests, customer pickups, and other operational requests.
- Manage customer cases using the CaseEBS system.
- Monitor DSW to ensure timely package deliveries and operational efficiency.
- Maintain accurate updates within operational portals, including facility closures, MRLs, and delivery instructions.
- Collaborate with operations management to coordinate and optimize delivery routes.
- Support operations through the RYDE program.
- Process Quality Vehicle Inspections (QVI), QSST, QVABV, and other vehicle compliance documentation.
- Process BD and P&D Portal transactions to support daily station operations.
- Conduct dock walks.
- Assist the Quality Assurance (QA) department with package processing and operational support.
- Process driver updates in CDAS and maintain accurate driver records.
- Process driver identification (ID) requests and maintain access documentation.
- Complete FLDA Mock CSA audits to support compliance and operational readiness.
- Perform vehicle tire inspections and gate inspections to ensure fleet safety and compliance.
QA Administrator
FedEx
Orlando
02.2005 - 09.2008
- Correct inaccurate package addresses to ensure successful delivery.
- Process damaged packages by repacking them when possible or initiating a Damaged Package Report (DPR) as required.
- Communicate with customers to answer inquiries and provide shipment updates.
- Resolve customer complaints in a professional and timely manner.
- Assist customers with package pickups.
- Schedule and process delivery appointments.
- Support drivers by providing information and assistance related to package deliveries.
- Process postcards
Bank account representative
BANCO DEL PROGRESO
Distrito Nacional
08.1990 - 12.2000
- Processed account applications and maintained accurate records.
- Collaborated with team members to enhance customer service strategies.
- Assisted clients in understanding banking products and services.
- Educated customers on digital banking tools and features.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Organized client meetings to discuss account updates and new offerings.
- Provided training to new staff on company policies and procedures.
- Resolved customer complaints in a timely manner.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Responded quickly to customer inquiries via phone or email.
- Actively participated in weekly team meetings to discuss progress on projects.
- Participated in training programs designed to enhance job knowledge.
Sr Operations Admin
FedEx Ground
Sanford
09.2008
- Assigned and adjusted daily pickup routes, printing and distributing route paperwork to drivers.
- Assigned, printed, and updated Call Tags to ensure accurate pickup scheduling.
- Distributed, maintained, and tracked driver scanners, batteries, and other operational equipment.
- Served as the primary point of contact for drivers and independent contractors, resolving operational questions and concerns.
- Managed the station's equipment inventory, ensuring accountability and availability of essential resources.
- Performed daily quality assurance and operational tasks using ITQA.
- Utilized Vision – Recipient Portal daily to manage MRLs, closures, delivery instructions, and RUNE processes.
- Worked directly with WAMT to support operational workflows and resolve issues.
- Processed waste battery recycling in compliance with company procedures.
- Assisted drivers with address corrections to improve delivery accuracy and efficiency.
- Distributed operational supplies to drivers as needed.
- Managed driver uniform inventory and distribution.
- Assisted customers with package pickups and responded to customer inquiries by phone.
- Processed daily pickup and Call Tag reconciliations to ensure accurate records and billing.
- Corrected addresses for Call Tags to facilitate successful package pickups and deliveries.
Education
Business And Hotel Management -
Universidad Apec UNAPEC
REPUBLICA DOMINICANA01-1992
Skills
- Safety compliance
- Vehicle safety inspections
- Route optimization
- Quality assurance
- Inventory management
- Customer service and support
- Problem solving
- Team collaboration
- Work planning and prioritization
- Adaptability and flexibility
- Detail orientation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- 3 BRAVO ZULU AWARD
- 3 EMPLOYEES OF THE MONTH
- 10 PEAK ALL STARS
- 7 TOP DQR PERFORMER
Timeline
Ops Coordinator CSP
FedEx
09.2021 - Current
Sr Operations Admin
FedEx Ground
09.2008
QA Administrator
FedEx
02.2005 - 09.2008
Bank account representative
BANCO DEL PROGRESO
08.1990 - 12.2000
Business And Hotel Management -
Universidad Apec UNAPEC