Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jasmin Castellanos

Rancho Cucamonga,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Support.Com In
Rancho Cucamonga, CA
01.2023 - 08.2024
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Maintained detailed records of customer interactions and transactions.

EBay Seller

eBay
Rancho Cucamonga, CA
08.2021 - 01.2023
  • Developed customer service policies and procedures to ensure timely responses to inquiries.
  • Created detailed product listings with photographs, descriptions, and prices.
  • Responded to customer complaints and disputes in a timely manner.
  • Monitored inventory levels and updated stock availability on eBay.
  • Utilized analytics tools to track sales performance, identify trends, and optimize pricing strategies.
  • Coordinated shipping of orders with third-party fulfillment services.
  • Identified areas of improvement by analyzing feedback from customers.

Restaurant Manager

Dennys Restaurant
Palmdale, CA
09.2019 - 06.2021
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the, hiring, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.

Education

Some College (No Degree) -

Antelope Valley College
Lancaster, CA

Skills

  • Customer Service
  • Bilingual
  • Critical Thinking
  • Team Management
  • Communication
  • Inventory Tracking
  • Adaptability
  • Customer Technical Support

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Technical Support Representative

Support.Com In
01.2023 - 08.2024

EBay Seller

eBay
08.2021 - 01.2023

Restaurant Manager

Dennys Restaurant
09.2019 - 06.2021

Some College (No Degree) -

Antelope Valley College

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Jasmin Castellanos