Jasmin Cleveland
Fort Worth,TX
Summary
Trustworthy and dedicated guest service provider with 7 years of experience serving customers and operating register. Talented at correctly inputing information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Cashier
Fort Worth Museum Of Science And History
10.2021 - Current
- Enhanced customer satisfaction by providing accurate and efficient cash handling.
- Streamlined payment processes for improved guest experience and reduced wait times.
- Assisted in the museum gift shop with sales, organization, displays, and pricing items.
- Maintained a clean and organized workspace, ensuring optimal efficiency.
- Assisted guests with questions or concerns, resolving issues quickly to ensure satisfaction.
- Encouraged guests to buy memberships and processed refunds and membership sales.
- Assisted with the admission of large field trip groups, birthday parties, and other events.
Hostess Trainer
Cracker Barrel Old County Store
08.2018 - 10.2020
- Managed seating arrangements for parties and table sections for servers.
- Developed training materials to standardize host procedures and streamlined training process for new hosts.
- Maintained clean and organized front-of-house areas.
- Increased table turnover rate with efficient management of waiting list and timely followups.
- Assisted in conflict resolution between customers and staff.
- Coordinated special events and private parties.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
Education
Bachelor of Arts - Biology
The University of Texas At Arlington
Arlington, TX12.2024
Associate of Science - Biology
Weatherford Community College
Weatherford, TX12.2021
Skills
- Professional Appearance
- Cash Handling Expertise
- Data Entry Proficiency
- Complaint Handling
- Stress tolerance
- Customer service orientation
- Multitasking capabilities
- Computer literacy
- Telephone etiquette
- Drawer Balancing
- POS System Operation
- Refunds and Exchanges
Certification
Sensory Inclusive Venue Training by KultureCity
Languages
English
Affiliations
- Bug Pinning
- Sewing
- General craft making
Timeline
Guest Services Cashier
Fort Worth Museum Of Science And History
10.2021 - Current
Hostess Trainer
Cracker Barrel Old County Store
08.2018 - 10.2020
Bachelor of Arts - Biology
The University of Texas At Arlington
Associate of Science - Biology
Weatherford Community College
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