Jasmin Coleman

• Monitored dispatch board and adjusted call priorities daily based on caller needs and location/ specific technicians and their schedule hours.
• Created daily schedules for all technicians based on their strengths, where jobs were located daily to make sure that techs would remain in the same area and not waste time or gas driving far, assigning them with proper partners and having their schedule done the night before so that early morning techs would receive their tasks. I was completely in charge of dispatching and scheduling for all techs, so from start to finish, the jobs that they completed started with me.
• Received phone calls sent to me by the receptionist and call center for residential jobs and commercial where I would input all of their personal information into the system
• Kept detailed and updated records of calls in physical and electronic databases from homeowners, project managers and vendors whether it be customer acknowledgement, complaints, reschedules, vendor updates for delivery dates and tracking, etc.
• Supervised driver dispatching board and vehicle tracking for over 20 technicians.
• Created and approved or denied change orders for technicians
• Advised both techs and customers of delays and special circumstances throughout the day to diffuse difficult situations and calm upset customers always assuring them we had their best interest at heart.
• Tracked technician time cards and verified hours before sending them to corporate
• Tracked commission slips weekly for myself and my dispatch partner for sales we made to homeowners for upgrades, memberships, etc.
• Increased customer service success rates by quickly resolving issues.
• Directed dispatching, routing, and tracking of 20 or more fleet vehicles. My main duty for this job was to keep in contact with the technician teams constantly and re evaluating their schedules daily and hourly, even before I would clock into work and outside of work hours during the evening using STARS dispatching program. The system was very easy to use after learning it and we were able to add notes to it, finances, schedules, make and receive payments.
• Corresponded with customers who were late on their payments for AC units and memberships to avoid putting a lean on homes but did set up the lean process to those who did not want to pay their outstanding balance.
• Ordered supplies from vendors so that technicians could complete jobs and created purchase orders, change orders for vendors and corporate.
• Assisted with some HR duties including job postings , background checks and drug screenings due to my experience in human resources. I assisted the HR department/ director on multiple occasions regarding new hires.

. Scheduled appointments and updated charts and systems with patients information and behaviors. Also scheduled appointments for the physical therapy office to perform rehab on residents in need.

. Answered multi line telephone when the receptionist would forward calls to myself including Insurance calls, vendors, potential future residents and other departments needing certain information.

· Assessed team member performance and quality of care being provided to each person.

· Placed new supply orders based on need and budget guidelines.

· Arranged and performed pre-admission tours to families to lessen anxiety of admission.

· Communicated with patients with compassion while keeping medical information private.

. Performed insurance verifications and made sure that future patients were covered for their stay and medications which means I spoke to many insurance companies throughout the day and became very familiar with co pays, PPO, HMO and the policies.

. Completed census every morning for all of the sister locations including the Bristol to view and sent the census to corporate so that they can see how many beds were filled out of the 256 that we had on Excel and completed other reports on a daily basis for the company.

. Was the right hand man of the Director of Admissions, assisting her also with the admission process.

. Made sure all of the resident and family members concerns and complaints were addressed and that they were taken care of as soon as possible as part of Human Resources

. Input accurate account data to efficiently update company database and maintain detailed records.

. Adhered to data confidentiality practices, coordinated meetings by leveraging strong multitasking and task prioritization skills.

. Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.

. Updated HR database with new employee information, changes in benefits, and other details.

. Handled on-boarding process for newly hired employees, which included distribution of all paperwork, prepared new hire letters, employee contracts, and corporate policies, answered employee inquiries regarding health benefits and 401k options, administered employee benefits programs and assisted with open enrollment.

. Assisted with writing job postings and job descriptions for boards.

. Pre-screened resumes prior to sending to corporate hiring managers for consideration.

. Developed and implemented onboarding and orientation programs for new employees.

• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Maintained human resources information system and kept employee files up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Updated HR database with new employee information, changes in benefits, and other details.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Answered employee inquiries regarding health benefits and 401k options.
• Administered employee benefits programs and assisted with open enrollment.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Managed payroll and timekeeping to track hours and accurately pay employee and sending timecards to corporate online.
• Handled gas receipts and tracked work vehicles throughout the day to make sure employees were in their designated work locations
• Arrived at job sites to make sure employees were in proper work attire, following OSHA and completing their jobs in a safe and timely manner.
• Assisted GM with appointments and schedule, interviews and keeping track on credit card spending via spreadsheets
• Negotiated and reviewed vendor contracts to maintain agreements with necessary vendors for mechanical jobs that we worked on throughout Hillsborough, Pasco, and other counties
• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.