Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quijuana Anderson

Tampa,Florida

Summary

Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.

Overview

5
5
years of professional experience

Work History

Insurance Sales Agent

HPONE
08.2024 - Current
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
  • Developed sales strategies to increase sales of insurance policies.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Insurance Sales Agent

Sitel
10.2021 - 07.2023
  • Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
  • Developed sales strategies to increase sales of insurance policies.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Examined claims forms and other records to determine insurance coverage.
  • Developed data-driven strategies for continuous improvement in claims management processes.
  • Improved patient billing accuracy by reviewing and verifying insurance claims information.
  • Assisted clients through the claims process, ensuring timely resolution and fair settlements.
  • Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
  • Maintained a high level of accuracy and attention to detail when reviewing submitted claims for completeness and correctness, contributing to the overall quality of processed claims.
  • Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
  • Participated in regular team meetings, contributing valuable insights for process improvement strategies.
  • Collaborated with other departments to resolve complex issues, improving overall customer experience.
  • Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
  • Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
  • Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
  • Improved communication within the team for better collaboration and problemsolving.

Insurance Agent

Willis Towers Watson
06.2020 - 04.2021
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Education

GED -

Hillsborough Community College
Tampa, FL
2019

Skills

  • Customer service
  • Insurance sales
  • Strong negotiation
  • Product knowledge
  • Client retention
  • Strong work ethic under pressure
  • Reliable
  • Licensed insurance agent
  • Rapport building
  • Customer needs assessment
  • Consultative sales techniques
  • Account retention
  • Team leadership
  • Decision-making

Timeline

Insurance Sales Agent

HPONE
08.2024 - Current

Insurance Sales Agent

Sitel
10.2021 - 07.2023

Insurance Agent

Willis Towers Watson
06.2020 - 04.2021

GED -

Hillsborough Community College

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