
Dynamic professional with a strong background in customer service and clinical operations, notably as Clinical Director at Seabreeze Sleep. Proven ability to enhance patient care and optimize workflows while building relationships with healthcare providers. Skilled in multitasking and relationship management, with a focus on achieving positive outcomes and driving business growth.
While using strong customer service, communication and multitasking, I would greet each guest and take their order. I would serve their meal, handle payment, and provide a positive dining experience while answering questions and making recommendation. In order to promote healthcare appreciation night. I also would do some marketing for Margaritas. Making baskets of chips, salsa and flyers going to dental offices, doctors offices and pharmacies to promote healthcare appreciation night. I would do this in hopes of building connections and relations to encourage them to come visit us.
At Seabreeze Sleep I directed clinical operations to enhance patient care and optimize workflow efficiency. I also Implemented evidence-based protocols to improve treatment outcomes and patient satisfaction. Worked with doctors and nurses to develop comprehensive care plans for patients. As a company that was recently bought out I would go to different respiratory, pulmonary and cardiac offices to promote our service and build relations with doctors and healthcare providers in hopes of gaining their business.
Administered respiratory therapies and treatments to patients in home settings.
Educated patients and families on respiratory equipment usage and maintenance.
Assisted in the setup and calibration of CPAP and BIPAP systems.
Developed content for social media platforms, increasing audience interaction.
Assisted in managing project timelines and deliverables for marketing initiatives.
Conducted market research to identify trends and customer preferences.
Internship:
Boston Children’s Hospital Sleep Lab
Boston MA
January 2019- May 2019
Anna Jacques Hospital Sleep Lab
Newburyport, MA
September 2018-December 2018