Jasmin Cruz
Franklin,NC
Not all those who wander are lost
J.R.R Tolkein
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing, commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
Work History
Sales Associate
Harbor Freight
Franklin, NC
01.2024 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Spencer's Gifts
Melbourne, FL
10.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Shift Lead
Walgreens
08.2021 - 12.2021
- Supervised and led employees to maintain productivity and customer service levels.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Coached and trained employees and managed daily work assignments to enhance operations..
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager
- Assisted in the training of new employees.
Merchandise Cast Member
Disney
Orlando, FL
03.2019 - 08.2021
- I acted as a point of contact for hundreds of families daily
- I discovered the needs of guests and provided personalized solutions
- Greeted customers and answered product-related questions.
- Created visually appealing displays to promote merchandise.
- Assisted with restocking shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed payments using cash registers and point of sale systems.
- Adhered to safety policies and procedures while handling products on the sales floor.
- Managed the return process for damaged or defective items returned by customers.
- Helped customers locate desired items and assisted with carrying heavy loads.
Cashier
Target
10.2018 - 01.2019
- I was strictly on register, so I had a lot of contact with customers
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Dollar general
01.2017 - 05.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Science - Forensic Science
Associate of Science - Diagnostic Medical Sonography
Skills
- Payment Processing
- Retail loss prevention
- Upselling
- Customer Needs Assessment
- Store Opening and Closing
- Conflict Resolution
- Cash Handling Accuracy
- Time Management
- Guest Relations
- Customer Service
- Reliable and punctual
- Retail Store Operations
- Goal-Oriented
- Problem-Solving
- Reading comprehension skills
- Listening Skills
- Written and oral communication skills
- Multi-tasking strength
- Relationship Building
- Stocking and Receiving
- Sales Goals Attainment
- Exceeds sales goals
- Flexible Schedule
- Outgoing Personality
- Sales expertise
- Service-oriented
Accomplishments
- I became a shift lead at Walgreens after about a month of being there.
- I've gotten a lot of recognition at Harbor Freight for making sales metrics and "saving" the day, when other associates didn't make them.
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Sales Associate - Harbor Freight
01.2024 - Current
Sales Associate - Spencer's Gifts
10.2022 - 01.2023
Shift Lead - Walgreens
08.2021 - 12.2021
Merchandise Cast Member - Disney
03.2019 - 08.2021
Cashier - Target
10.2018 - 01.2019
Cashier - Dollar general
01.2017 - 05.2017
Eastern Florida State College - Associate of Science, Forensic Science
Keiser University - Associate of Science, Diagnostic Medical Sonography
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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