Jasmin DeZeeuw
Charlotte,NC
Summary
Friendly, adaptable, and hard-working, with firsthand experience in administrative work, and problem-solving. An articulate communicator with strong attention to detail and superior work ethic. Very accustomed to working alongside team members, no matter the liveliness of the work environment. A skilled professional that has seen great success in leading administrative team members in fast paced settings. I am knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs.
Overview
4
4
years of professional experience
Work History
BSW Coordinator & Resource Scheduling Specialist
Brightspeed Internet
Charlotte, NC
09.2024 - Current
- Oversaw daily operations of fiber technicians across 20 counties in various states.
- Managed completion of Buried Service Wire orders in a timely manner.
- Utilized the mapping software IQGeo for locating fiber lines and assessing installation access points.
- Facilitated communication between state representatives, locators, and customers.
- Tracked order completions using Microsoft Excel for operational efficiency.
- Troubleshot complex situations related to permits and technician deployment.
- Demonstrated adaptability to address evolving customer and corporate demands.
Streamlined task management to enhance completion rates of BSW jobs. - Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored project progress and provided updates to stakeholders.
- Facilitated communication between different departments in order to resolve issues quickly.
- Coordinated with other departments to ensure projects were completed on time and within budget.
Scheduling Specialist
Golden Goose Scheduling
Waxhaw, NC
08.2023 - 09.2024
- Company Overview: This 7-year-old startup company provides an additional scheduling and phone-answering service to dental practices across the United States and Canada.
- As a scheduling specialist, you must display attentiveness and a determined work ethic in order to fulfill your daily responsibilities.
- The job also requires great efforts of team working and collaboration amongst peers as well as interpersonal skills when de-escalating a disgruntled or confused patient in a kind and understanding manner.
Barista
Starbucks
Fort Mill, SC
01.2021 - 08.2023
- Providing positive moments with customers is paramount while maintaining a high standard of service in this fast paced environment.
- Operating as a team emphasizes the importance of communication and effortful completion of tasks.
- Remaining clear headed and adaptable to varying situations is a prominent skill developed during day to day work.
- Tasks include connecting with customers by creating an inviting environment, completing orders in a timely manner, maintaining a clean workspace, following and adapting to delegated tasks from management, continually developing skills and proficiency in the varying positions, and providing adequate support for other team members.
Education
Some College (No Degree) - Communications
Western Governors University
Salt Lake City, UT12-2025
English Degree -
Winthrop University
Rock Hill, SC05-2021
Diploma -
Nation Ford High School
Fort Mill, SC06.2020
Skills
- Interpersonal skills
- Resilience
- Ability to perform under pressure
- Collaboration
- Open-mindedness
- Critical thinking
- Adaptability
- Project management
- Microsoft Excel
- Customer service
- Deadline management
- Permit applications
Projects
USK Martial Arts, Currently participates in USK Martial Arts since Jan 2021; Currently at an intermediate level. USK encourages discipline and physical wellness through the instruction of the Korean martial art 'Tang Soo Do'. Model UN, Participated in the Model UN program from Jan 2021-Present. Simulated United Nations conferences at both local and regional levels. The 'Best-Delegate' award I was given signifies a Model United Nations Delegates proficiency at accurately representing their nation-state. I won this award as well as a scholarship of $1000 due to my performance at my university's Model UN conference. Mock Trial, Participated in club from Aug 2016-Jan 2019. Simulated court trials in competitions at both local and regional levels.
Languages
Possesses applicable Spanish skills
Affiliations
- Certified Beekeeper in the state of NC
- Leader within Martial Arts (Tang-Soo-Do)
- Contributes to the community via donations of knitted goods
Languages
Spanish
Professional
Accomplishments
- Increased the number of completed fiber installations within the state of VA tri-fold (from -10 completed jobs a week to over 30 completed jobs a week) within a week by streamlining technician workflow and effectively managing the completed work tracker
- Received an award and scholarship for performance in the 2023 Model UN Conference at Winthrop University
- Alum Member of the National Society of Honor Students
References
References available upon request.
Timeline
BSW Coordinator & Resource Scheduling Specialist
Brightspeed Internet
09.2024 - Current
Scheduling Specialist
Golden Goose Scheduling
08.2023 - 09.2024
Barista
Starbucks
01.2021 - 08.2023
Some College (No Degree) - Communications
Western Governors University
English Degree -
Winthrop University
Diploma -
Nation Ford High School