Jasmin Encarnacion
New York,NY
Summary
Driven and bilingual professional with a proven track record at NYU Langone Hospital, enhancing patient satisfaction and operational efficiency. Excelled in fast-paced environments, demonstrating exceptional attention to detail and strong organizational skills. Achieved significant improvements in guest experience and team productivity, showcasing dedication and a quick-learning ability.
Overview
14
14
years of professional experience
Work History
Hospital Concierge
NYU Langone Hospitals
New York, NY
02.2025 - Current
- Coordinated discharge planning efforts with healthcare team members including physicians, case managers, social workers resulting in smoother transitions for patients leaving the facility.
- Maintained a high level of patient satisfaction by promptly addressing concerns and ensuring clear communication between patients, families, and healthcare providers.
- Safeguarded confidential patient information by adhering to strict HIPAA regulations during all interactions with medical personnel, patients, and families.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Patient Support Associate
NYU Langone Hospital
New York NY
07.2023 - 02.2025
- Assisted medical staff with various tasks, ensuring smooth and efficient operations.
- Contributed to a positive healthcare environment by maintaining a clean, organized, and welcoming space for patients and their families.
- Supported interdisciplinary collaboration by serving as a liaison between medical professionals, patients, and families.
- Collaborated with pharmacy personnel in refilling prescriptions promptly and coordinating delivery/pickup arrangements based on individual circumstances.
Housekeeping Attendant
NYU Langone Hospital
New York
10.2017 - 07.2023
- Followed instructions from supervisor regarding daily job tasks and duties.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Moved beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used EPIC to update status of each guest room and record maintenance needs.
Senior Associate
Pretty Proper Hair
New York, NY
07.2015 - 09.2017
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Logged reports, expenses, receipts and sales documents into digital database.
- As store keyholder, confirmed completion of opening and closing duties and set alarm codes at close of business.
Cashier/server
Target
Mount Kisco, NY
08.2011 - 06.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Phillips Global Institute
Jersey City, NJ06.2010
Skills
- Dedicated team player
- Fluent in English and Spanish
- Excellent attention to detail
- Organized multi-tasker
- Fast and efficient service worker
- Friendly, helpful and highly dependable
- Accustomed to shift work
- Quick learner
Timeline
Hospital Concierge
NYU Langone Hospitals
02.2025 - Current
Patient Support Associate
NYU Langone Hospital
07.2023 - 02.2025
Housekeeping Attendant
NYU Langone Hospital
10.2017 - 07.2023
Senior Associate
Pretty Proper Hair
07.2015 - 09.2017
Cashier/server
Target
08.2011 - 06.2013
Phillips Global Institute