Jasmin Garcia
Houston
Summary
Highly motivated professional with a strong work ethic, adaptability, and excellent interpersonal skills. Proven ability to thrive in fast-paced environments, quickly learn new skills, and work effectively both independently and within a team. Experienced in hospitality management and HVAC service support, with a strong focus on customer satisfaction, operational efficiency, and maintaining high professional standards.
Overview
6
6
years of professional experience
Work History
Service Coordinator
North Houston Refrigeration
2025.02 - Current
- Coordinated service schedules to optimize technician assignments and enhance customer satisfaction.
- Enhanced customer satisfaction by providing timely and reliable HVAC repair services.
- Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
- Collaborated with clients to assess requirements and provide tailored HVAC solutions.
- Developed preventive maintenance plans to minimize downtime and extend the life of HVAC equipment.
- Developed and prepared client quotes for resolving HVAC, refrigeration, and hot-side equipment issues.
Bartender
Sawyer Park Icehouse
2025.09 - 2026.05
- Crafted a diverse range of cocktails, adhering to standard recipes and customer preferences.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Maintained cleanliness of bar area, complying with health and safety regulations.
- Handled cash transactions accurately, processing payments efficiently through point-of-sale systems.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender Shift Manager
Heights & Co
2023.11 - 2025.04
- Trained new bartenders on cocktail preparation, customer service protocols, and operational procedures.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Managed inventory levels, optimizing stock rotation and minimizing waste through effective ordering practices.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Bar Manager
Junction Beer Garden
2023.11 - 2024.08
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and trained staff on cocktail preparation and customer service best practices.
- Managed daily bar operations, ensuring high standards of service and product quality.
- Improved customer service rankings by resolving issues quickly and accurately.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Mentored and trained staff members to ensure exceptional customer service standards.
Service Manager
Savoir
2020.10 - 2023.11
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created detailed reports on service activities for senior management review.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Macarthur High School
Houston, TX06.2016
Skills
- Customer service
- Experienced in upselling techniques
- Engaging communication style
- Team leadership
- Strategic problem-solving
- Beverage preparation
- Time management
- Attention to detail
- Multitasking
- Computer skills
Languages
English
Timeline
Bartender
Sawyer Park Icehouse
2025.09 - 2026.05
Service Coordinator
North Houston Refrigeration
2025.02 - Current
Bartender Shift Manager
Heights & Co
2023.11 - 2025.04
Bar Manager
Junction Beer Garden
2023.11 - 2024.08
Service Manager
Savoir
2020.10 - 2023.11
High School Diploma -
Macarthur High School