Jasmine Guillory
Houston,USA
Summary
Resourceful individual with a track record of consistently meeting and surpassing productivity goals. Proven ability to troubleshoot and resolve issues swiftly, ensuring minimal customer dissatisfaction and fostering increased customer loyalty. Maintains high level of professionalism, patience, and efficiency in all interactions, resulting in enhanced customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Resolution Coordinator
Walmart
05.2023 - Current
- Coordinated resolution processes to enhance customer satisfaction and streamline service delivery.
- Facilitated communication between departments, ensuring quick resolution of customer issues.
- Addressed customer concerns promptly, significantly improving retention rates.
- Developed strategies to efficiently handle escalated cases, maintaining high service standards.
Home Health Aide
Total health service inc
02.2020 - 11.2020
- My role in this position was to take patient to doctor bathing clothing feeding an light house keeping
Settlement Claims Representative/ Customer service
Execu Team Staffing
01.2010 - 05.2014
- Establish accounts and set up payment plans
- Handle escalated customer problems and/ complaints
- Process customer violation into system and generated receipts for customer payments
- Update invoices and handle inquiries
- Maintain and create daily reports and supporting documentation
- Handle heavy phone and email correspondence with customer and other departments
Customer Service / Call Center Associate
Alltran Banking
11.2007 - 08.2009
- Responsible for handling a wide range of incoming calls assisting customers in making decisions about a product or service to sign up for
- Identify gaps in a customer's records and then collecting information to fill the gaps
Education
Associate in Arts (AA) - Business
Lone Star College System
Houston, TX05.2024
Associate in Arts (AA) - Business
Houston Community College
Houston, TX12.2010
Skills
- Troubleshooting
- Service and support
- Computer software savvy
- People person
- Friendly
- Conflict resolution
- Problem solver
- Critical thinker
- Energe
- Basic computer skills
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Resolution Coordinator
Walmart
05.2023 - Current
Home Health Aide
Total health service inc
02.2020 - 11.2020
Settlement Claims Representative/ Customer service
Execu Team Staffing
01.2010 - 05.2014
Customer Service / Call Center Associate
Alltran Banking
11.2007 - 08.2009
Associate in Arts (AA) - Business
Lone Star College System
Associate in Arts (AA) - Business
Houston Community College
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