Jasmin Harvey
Ypsilanti,MI
Summary
I am a dedicated and adaptable employee with strong customer service, multitasking, and time management skills. Experienced in fast-paced environments, I thrive under pressure and consistently deliver high-quality results. I bring a proactive attitude, learn quickly, and have a strong work ethic with effective communication skills. I am eager to find a flexible part-time role with evening and weekend availability to contribute to a dynamic team and support company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nurse Aide
U of M Hospital
Ann Arbor
07.2025 - Current
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, enhancing workflow efficiency.
- Monitored vital signs, documenting changes to support patient health assessments.
- Maintained cleanliness and organization of patient environments, promoting infection control standards.
- Communicated effectively with patients and families, addressing concerns and providing education on care plans.
- Contributed to quality improvement initiatives by identifying areas for enhanced patient care delivery.
Certified Welcome Specialist
Admission Welcome Center (EMU)
Ypsilanti, MI
10.2023 - Current
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Created training materials for new hires on the company's procedures and policies.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Guest Advocate
Target
Livonia , MI
10.2021 - 05.2022
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Education
Some College (No Degree) - Nursing- Intent
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Lee M. Thurston High School
Redford, MI06-2023
Skills
- Maintenance and repair
- Resource Allocation
- Failure management
- Customer Relations
- Root Cause Analysis
- Business reporting
- Good communication skills
- Prioritization skills
- Certified Nursing Assistant
- Collaborative skills
- Effective conflict resolution skills
- Excellent observation skills
- Telephone and email skills
Certification
- Certified Nurse Assistant certification.
Education and Training
true,other,other,other
Timeline
Nurse Aide
U of M Hospital
07.2025 - Current
Certified Welcome Specialist
Admission Welcome Center (EMU)
10.2023 - Current
Guest Advocate
Target
10.2021 - 05.2022
Some College (No Degree) - Nursing- Intent
Eastern Michigan University
High School Diploma -
Lee M. Thurston High School