Jasmin Hernandez
Shreveport,LA
Summary
Young professional seeking a position in a professional environment. Possesses impeccable verbal and written communication skills and has several years' worth of customer service experience. Passionate about profession and uses strong customer service, sales, and interpersonal skills to meet company and customer expectations.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Sleep Inn & Suites Medical Center
2023.12 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed a high volume of calls, directing guests to appropriate rooms and services.
Front Desk Agent
Massage Envy Spa
2022.10 - 2023.11
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service while promoting the franchise membership as well as maintaining a sales quota.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Answered phone calls and texts in a timely manner, scheduled appointments and answered customer questions correctly and efficiently.
Cosmetic Beauty Advisor
Belk
2021.07 - 2022.03
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
Front Desk Ticket Agent
Greyhound: Bus Station
2016.06 - 2021.01
- Enhanced customer satisfaction by efficiently managing ticket transactions and providing accurate information.
- Streamlined the check-in process for faster service, reducing wait times for guests.
- Improved overall guest experience by promptly addressing concerns and resolving issues.
- Assisted in increasing revenue through upselling premium seating options and event packages.
Education
Certificate - Esthetics
Guy's Academy Hair, Skin & Nails
Shreveport, LA12.2018
High School Diploma -
C.E Byrd High School
Shreveport, LA05.2018
Skills
- Automated Telephone Systems
- Front Office Support
- Registration Processing
- Multitasking Abilities
- Interpersonal Skills
- Computer Literacy
- Call Handling
- Problem Solving
- Customer Service
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Sleep Inn & Suites Medical Center
2023.12 - Current
Front Desk Agent
Massage Envy Spa
2022.10 - 2023.11
Cosmetic Beauty Advisor
Belk
2021.07 - 2022.03
Front Desk Ticket Agent
Greyhound: Bus Station
2016.06 - 2021.01
Certificate - Esthetics
Guy's Academy Hair, Skin & Nails
High School Diploma -
C.E Byrd High School
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