Juan Espinoza
Danbury,CT
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Foxwoods Resort And Casino
Mashantucket, CT
07.2022 - 01.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Night Auditor
Confort Inn
Brewster, NY
01.2022 - 04.2022
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Goodwin University
East Hartford, CT
09.2019 - 03.2020
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Wooster School
Danbury, CT06.2018
Skills
- Room Assignments
- Automated Telephone Systems
- Credit and Cash Payments
- Report Generation
- Front Office Support
- Registration Processing
- Information Protection
- Guest Relations
- Transaction Processing
- Microsoft Office
- POS Systems
- Training and Mentoring
- Oral and Written Communications
- Problem-Solving Skills
- Hospitality Services
- Listening Skills
- Cash Handling
- Adaptability
- Professionalism
- Problem Solving
- Decision Making
- Active Listening
- Telephone Etiquette
- Foreign Languages
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Foxwoods Resort And Casino
07.2022 - 01.2024
Night Auditor
Confort Inn
01.2022 - 04.2022
Front Desk Receptionist
Goodwin University
09.2019 - 03.2020
Wooster School