Jasmin Honsook Capell
Tacoma,WA
Summary
Dynamic professional with extensive experience in case management and financial analysis at Elevate Health and the Korean Women’s Association. Proven track record in optimizing office administration and referral management, enhancing service delivery, and supporting community initiatives. Exceptional communicator and problem solver, dedicated to achieving organizational goals and improving client outcomes.
Overview
33
33
years of professional experience
Work History
Connect Pierce Specialist
Elevate Health
Tacoma, WA
04.2024 - Current
- Community-based workforce support.
- Manage referrals and systems support.
- Maintain awareness of community affairs and initiatives.
- Case assignment entry and team operational support.
Finance/Homecare Supervisor/HQ Admin. Specialist
Korean Women’s Association
Tacoma, USA
03.2018 - 04.2024
- Oversaw accounts payable, account reconciliation, and rental assistance payouts.
- Managed office equipment purchases and provided payroll support, including timekeeping data entry and auditing.
- Utilized Financial Edge software for streamlined financial operations.
- Delivered specialized services for caregivers, including T-Care assessments and care plan development.
- Facilitated caregiver counseling, training, and support while maintaining an updated caregiver database.
- Coordinated customer service interactions and managed office administration at KWA’s Tacoma Headquarters.
- Scheduled homecare clients and caregivers daily, ensuring optimal service delivery.
- Collaborated with Case Managers to coordinate all aspects of service provision.
Homecare Coordinator
Korean Women’s Association
09.2017 - 02.2018
- Coordinate and assist in the daily activities of home care workers and office staff.
- Assist in recordkeeping and reporting.
- Assist in all aspects of homecare program as assigned and all aspects of office operation.
Jewelry Sales Associate
Fred Meyer Jewelers
Federal Way, WA
11.2015 - 09.2017
- Model 'Customer 1st' behavior; deliver and encourage other associates to deliver excellent customer service.
- Provide product knowledge, features and benefits to all customers when presenting merchandise.
- Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems.
- Deliver warranty and protection plans to customers.
- Perform cashier functions and take payment or obtain credit authorization.
- Perform business opening and closing procedures as outlined in Policy and Procedures Guide.
Independent Contracting Interior Design—Surfaces Specialist
Capells Contract Carpets
01.2000 - 01.2003
- Ran my own independent interior design, supply and installation business.
- Worked with a number of new home builders for all surface (carpet, hardwood, counters, etc.) needs.
- Worked as remodel, renovation adviser inclusive of supply and install for individual customers.
Customer Service Specialist
West One/US Bank
01.1992 - 01.1996
- Was responsible for all aspects of customer service at a high volume bank branch.
- Top product salesperson multiple times.
- Branch employee of the month multiple times.
Education
Bachelor of Arts - English
KyeMyung Univ.
Taegu, Korea01.1986
Skills
- Organizer
- Financial analysis
- Case management
- Office administration
- Referral management
- Communicator
- Problem solving
Volunteer Experience
Significant experience with local church, Boy and Cub Scouts organizations, and KWA for the last several months.
Timeline
Connect Pierce Specialist
Elevate Health
04.2024 - Current
Finance/Homecare Supervisor/HQ Admin. Specialist
Korean Women’s Association
03.2018 - 04.2024
Homecare Coordinator
Korean Women’s Association
09.2017 - 02.2018
Jewelry Sales Associate
Fred Meyer Jewelers
11.2015 - 09.2017
Independent Contracting Interior Design—Surfaces Specialist
Capells Contract Carpets
01.2000 - 01.2003
Customer Service Specialist
West One/US Bank
01.1992 - 01.1996
Bachelor of Arts - English
KyeMyung Univ.
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