Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jasmin James

Senior Field Adjuster
Raleigh,NC

Summary

Business-minded and motivated professional with exemplary skills in customer service, time management and service coordination. Bringing over 12 years of related experience combined with superior working and learner abilities. Pursuing consultant position to offer acquired skills and add value to the company.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Senior Field Adjuster

Progressive Insurance
Raleigh, NC
08.2021 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Implemented investigative processes to bring timely resolution to valid and questionable claims.
  • Investigated and assessed damage to property and generated property damage estimates.
  • Organized, planned and documented materials for property claims.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Negotiated claim settlement agreements to resolve disputes on claims of $100k max.
  • Estimated quantifiable characteristics of home, auto, boat, RV insurance products.
  • Build and maintained customer relationships throughout claims life cycle.

Catastrophe Claim Representative

Progressive Insurance
Mayfield Village, OH
11.2011 - 07.2021
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Proposed settlements for both complex and non-complex issues to resolve claims.
  • Worked productively in fast-moving work environment to process large volumes of claims (80-100 cases monthly).
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Reviewed 20-25 client claims per week and verified insurance coverage information for claims settlement.
  • Trained other claims staff members on proper handling and evaluation of property claims.

Education

Bachelor of Science - Accounting

North Carolina A & T State University
Greensboro, NC
09.2005 - 05.2009

Skills

    Presentation skills

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Work Availability

monday
tuesday
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saturday
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morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Senior Field Adjuster

Progressive Insurance
08.2021 - Current

Catastrophe Claim Representative

Progressive Insurance
11.2011 - 07.2021

Bachelor of Science - Accounting

North Carolina A & T State University
09.2005 - 05.2009

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Jasmin JamesSenior Field Adjuster