Jasmin James
Senior Field Adjuster
Raleigh,NC
Summary
Business-minded and motivated professional with exemplary skills in customer service, time management and service coordination. Bringing over 12 years of related experience combined with superior working and learner abilities. Pursuing consultant position to offer acquired skills and add value to the company.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Senior Field Adjuster
Progressive Insurance
Raleigh, NC
08.2021 - Current
- Examined claims forms and other records to determine insurance coverage.
- Implemented investigative processes to bring timely resolution to valid and questionable claims.
- Investigated and assessed damage to property and generated property damage estimates.
- Organized, planned and documented materials for property claims.
- Analyzed information gathered by investigations to report findings and recommendations.
- Negotiated claim settlement agreements to resolve disputes on claims of $100k max.
- Estimated quantifiable characteristics of home, auto, boat, RV insurance products.
- Build and maintained customer relationships throughout claims life cycle.
Catastrophe Claim Representative
Progressive Insurance
Mayfield Village, OH
11.2011 - 07.2021
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Proposed settlements for both complex and non-complex issues to resolve claims.
- Worked productively in fast-moving work environment to process large volumes of claims (80-100 cases monthly).
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Reviewed 20-25 client claims per week and verified insurance coverage information for claims settlement.
- Trained other claims staff members on proper handling and evaluation of property claims.
Education
Bachelor of Science - Accounting
North Carolina A & T State University
Greensboro, NC 09.2005 - 05.2009
Skills
Presentation skills
Valuation knowledge
Process implementation
Highly motivated
Data analysis
Advanced computer skills
Advanced oral and written communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Field Adjuster
Progressive Insurance
08.2021 - Current
Catastrophe Claim Representative
Progressive Insurance
11.2011 - 07.2021
Bachelor of Science - Accounting
North Carolina A & T State University
09.2005 - 05.2009