Jasmin Jean
Hollywood
Summary
Dynamic health insurance agent with proven expertise at CTI in policy analysis and customer service. Skilled in negotiating personalized solutions, enhancing client satisfaction, and maintaining meticulous records. Recognized for effectively educating clients, leading to improved decision-making and retention. Committed to teamwork and delivering exceptional results in fast-paced environments. Offering strong background in customer service and commitment to learning and developing within health insurance sector. Conducts thorough research to understand industry trends and regulations, paired with excellent communication and problem-solving abilities. Ready to use and develop these skills in Desired Position role.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Aca Health Insurance Agent
CTI
Boca Raton
01.2026 - 02.2026
- Customer follow-up
- Responded to customer inquiries regarding coverage, claims, and billing issues efficiently and effectively.
- Conducted market research to identify trends in health insurance, aligning offerings with client needs.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Used software such as health Sherpa, Myconsent, TLD and slack
Insurance Agent
AO
Remote
02.2025 - 07.2025
- Developed personalized insurance solutions based on client needs.
- Educated clients on insurance products and policy options.
- Collaborated with team members to achieve sales targets consistently.
- Maintained accurate records of client interactions and transactions.
- Implemented strategies to enhance customer satisfaction and retention.
Hostess
Mai Kai
Fort Lauderdale
10.2024 - 01.2025
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservations using POS systems, optimizing seating arrangements for maximum capacity.
Restaurant Hostess
IHOP
Griffin
09.2023 - 01.2024
- Greeted and seated guests in a friendly and efficient manner.
- Coordinated with servers to ensure timely guest service.
- Handled guest inquiries and concerns with professionalism.
- Monitored waiting lists and communicated wait times effectively.
- Provided support during busy shifts to maintain smooth operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
Barista
Stabucks
Miramar
10.2021 - 02.2022
- Prepared and served a variety of coffee beverages to customers.
- Operated espresso machines and grinders to ensure drink quality.
- Maintained cleanliness and organization of the café environment.
- Assisted customers with menu selections and product recommendations.
- Handled cash transactions accurately at the register.
- Restocked supplies and managed inventory levels efficiently.
- Engaged with customers to create a welcoming atmosphere.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
Education
GED
Alpharetta, GASkills
- Policy analysis
- Negotiation
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Quotes and sales
- Excellent communication
- Health insurance
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Call center customer service
- Critical thinking
- Team collaboration
Certification
- 2026 ACA cert
Timeline
Aca Health Insurance Agent
CTI
01.2026 - 02.2026
Insurance Agent
AO
02.2025 - 07.2025
Hostess
Mai Kai
10.2024 - 01.2025
Restaurant Hostess
IHOP
09.2023 - 01.2024
Barista
Stabucks
10.2021 - 02.2022
GED