ALYSIA ROSADO
Tampa,FL
Summary
Detail-oriented administrative and operations professional with experience supporting insurance accounts, processing documentation, maintaining accurate records, and managing customer data in fast-paced environments. Proven ability to handle sensitive information, complete high-volume data entry, and follow strict compliance guidelines with minimal supervision. Highly organized, reliable, and well-suited for remote roles requiring accuracy, confidentiality, and efficiency.
Overview
8
8
years of professional experience
Work History
ACA Health Insurance Agent
Rate Quote Direct LLC
Tampa, FL
07.2025 - 04.2026
- Developed tailored health insurance plans based on client needs and eligibility criteria.
- Educated clients on policy options, benefits, and claims processes to enhance understanding and satisfaction.
- Collaborated with underwriting teams to streamline application processes, reducing turnaround time for approvals.
- Led initiatives to improve client retention through personalized follow-ups and proactive issue resolution strategies.
- Developed strong relationships with healthcare providers to ensure optimal coverage options for clients.
- Provided exceptional customer service, leading to numerous referrals and a growing client base.
Medicare Insurance Agent (Administrative & Enrollment Support)
Get Healthie
Tampa, FL
02.2023 - 04.2025
- Processed Medicare enrollment applications, forms, and supporting documentation with high attention to detail and compliance standards
- Reviewed client information for accuracy and completeness prior to submission
- Maintained organized digital records and updated internal systems with policy and enrollment data
- Assisted with eligibility verification and plan comparisons using internal tools
- Prepared written summaries, documentation, and follow-up records for accounts
- Stayed current on Medicare guidelines, policy updates, and procedural changes
Customer Accounts & Retention Representative
Spectrum
Riverview, FL
08.2020 - 01.2023
- Managed customer accounts by updating records, processing service changes, and documenting account activity
- Entered and maintained billing, pricing, and service data in CRM systems
- Resolved account discrepancies and service issues through detailed review and documentation
- Ensured accurate recordkeeping for retention transactions and account updates
- Met productivity and quality standards while handling high-volume workflows
Front Desk Receptionist / Administrative Support
Baystone Tile
Tampa, FL
10.2018 - 12.2019
- Maintained organized filing systems for invoices, customer records, and internal documents
- Assisted with data entry, scheduling, and administrative coordination
- Provided email correspondence and internal support to office staff
- Updated spreadsheets and customer information accurately and efficiently
Receptionist / Administrative Assistant
Brandon Hyundai
Tampa, FL
02.2018 - 08.2018
- Managed inbound communications and routed information appropriately
- Entered customer and financial data into internal systems
- Assisted with document preparation and office organization
- Supported multiple departments with clerical and administrative tasks
Education
High School Diploma -
Jefferson High School
Tampa, FLSkills
- Data Entry & Record Management
- Document Processing & Application Review
- Account & Policy Administration
- Compliance & Confidential Information Handling
- CRM & Internal Database Management
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- File Organization & Digital Filing
- Process Improvement & Quality Control
- Written Communication & Email Support
- Time Management & Task Prioritization
- Customer service expertise
- Claims processing proficiency
- Networking and relationship building
Languages
Spanish
Timeline
ACA Health Insurance Agent
Rate Quote Direct LLC
07.2025 - 04.2026
Medicare Insurance Agent (Administrative & Enrollment Support)
Get Healthie
02.2023 - 04.2025
Customer Accounts & Retention Representative
Spectrum
08.2020 - 01.2023
Front Desk Receptionist / Administrative Support
Baystone Tile
10.2018 - 12.2019
Receptionist / Administrative Assistant
Brandon Hyundai
02.2018 - 08.2018
High School Diploma -
Jefferson High School