Leana Semprun Torres
Doral
Summary
Detail-oriented administrative professional with 2+ years of experience in customer support, data management, and government operations. Licensed insurance professional with strong communication and organizational skills. Fully equipped for remote work and experienced in handling client interactions and confidential information.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Acosta Insurance Group
Doral
11.2024 - Current
- Assisted clients in selecting appropriate insurance coverage options.
- Conducted thorough policy reviews to ensure compliance and accuracy.
- Educated clients on policy features and benefits for informed decision-making.
Election Support Specialist
Miami-Dade Elections Department
Doral
01.2021 - Current
- Delivered high-quality customer support in a fast-paced environment
- Managed data entry and confidential records
- Assisted diverse populations and resolved inquiries efficiently
- Maintained compliance with procedures and deadlines
Education
Law Degree - Labor Law
University of Zulia
VenezuelaSkills
- Customer Service & Client Support
- Administrative Assistance
- Data Entry & Record Management
- Insurance Knowledge & Client Relations
- Social Media Management
- Microsoft Office & Google Workspace
- Communication & Problem Solving
- Compliance assessment
- Risk evaluation
- Claims processing
- Customer relationship management
- Data entry accuracy
- Record maintenance
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
Certification
- Florida Insurance License
- Multi-State Insurance Licenses
Languages
- English
- Spanish, Native
- English, Basic / Intermediate
Remote Work
True
Remote Work Setup
Personal computer, High-speed internet, True
Timeline
Insurance Agent
Acosta Insurance Group
11.2024 - Current
Election Support Specialist
Miami-Dade Elections Department
01.2021 - Current
Law Degree - Labor Law
University of Zulia