Open To Work
Virginia R Paterno
Town & Country Ins
Port Orange,FL
21
years of professional experience
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Successful and seasoned CSR with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
INSURANCE AGENT
11 Years 2 Months- 440 licensed
- Handle incoming calls from prospective clients, take payments, work with personal lines agents.
OWNER NANNY/PERSONAL ASSISTANT
5 Years- Take care of 2 small children for a private family on daily basis, run errands, maintain home, plan activities, travel..
- Dr John
- Tonkin (386-843-0078)
Assistant Manager
1 Year 3 Months- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed customer feedback to refine product offerings and improve overall shopping experience.
- Coordinated promotional events that increased foot traffic and boosted sales during peak seasons.
- Streamlined daily operations by improving scheduling processes and resource allocation strategies.
- Collaborated with management on strategic initiatives to drive brand loyalty and market presence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
completed course
No Degree - Business Administration
- 440 Insurance License #W26
- Notary Public #FF230713 DBCC
Skills
Achieved increased engagement through targeted promotions and marketing strategies.
Streamlined fixed asset accounting processes
enhancing accuracy.
Improved client retention rates through effective renewal management.
Enhanced team collaboration through structured meetings.
Boosted sales through successful upselling initiatives.
Expanded client base significantly through new client acquisition.
Increased operational efficiency with exceptional clerical support.
Improved team communication with strong oral and written skills.
Achieved sales targets in property and casualty insurance.
Enhanced team performance through constructive feedback.
Elevated customer satisfaction in call center operations.
Increased retention through diligent customer follow-up.
Maximized premium collection efficiency for revenue stability.
Ensured accurate and timely information updates.
Streamlined claims information gathering processes.
Optimized client account management for improved satisfaction.
Enhanced operational effectiveness through strategic management.
Delivered impactful administrative support to drive productivity.
Increased client engagement through successful email marketing.
Optimized credit and debit card processing for reliability.
Enhanced service delivery through effective agent support.
Achieved high customer satisfaction through exceptional service.
Maintained accurate records for operational efficiency.
Developed innovative solutions to address client needs.
Timeline
INSURANCE AGENT
Town & Country Ins
05.2015 - CurrentRead More
OWNER NANNY/PERSONAL ASSISTANT
01.2009 - 01.2014Read More
Assistant Manager
Bath and Body Works, Limited Brands
03.2005 - 06.2006Read More
Read More
UCF Continuing Education RCSRC Insurance
Read More
Daytona State College
No Degree from Business Administration
Read More